Front Desk Medical Assistant MA

Aachele Home Nursing Services, LLC; Stone Mountain (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Paid training

Professional development opportunities

Other benefits as applicable

Job summary

Aachele Home Nursing Services, LLC in Georgia is seeking a Front Desk Medical Assistant (MA) to deliver warm, professional patient service while supporting clinical staff. You will handle front-desk duties, coordinate appointments, verify insurance, and maintain accurate records in a fast-paced healthcare setting.

The role blends administrative and clinical tasks, requires a high school diploma or GED, medical-office experience preferred, and a commitment to patient confidentiality and HIPAA.

Qualifications

• High school diploma or GED required.
• Medical Assistant training or relevant medical-office experience preferred.
• MA certification preferred.
• Previous front-desk experience in a medical office strongly preferred.
• Experience with electronic medical records (EMR/EHR) preferred.
• Knowledge of medical terminology preferred.
• Strong computer and data-entry skills.
• Excellent written and verbal communication skills.
• Professional telephone etiquette.
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality.
• Dependable, punctual, and detail-oriented.
• Ability to work effectively as part of a healthcare team.

Responsibilities

• Greet and check patients in and out in a professional and welcoming manner.
• Answer and manage incoming telephone calls.
• Schedule, confirm, and coordinate patient appointments.
• Maintain an organized and efficient patient schedule.
• Verify and update patient demographic and insurance information.
• Collect copays, balances, and other patient payments as applicable.
• Assist patients with registration and required forms.
• Maintain accurate electronic medical records.
• Scan, upload, and organize patient documents.
• Route patient messages to the appropriate clinical staff.
• Assist with referrals, medical records requests, and follow-up appointments.
• Maintain patient confidentiality and follow HIPAA requirements.
• Keep the reception, front desk, and patient areas professional and organized.

Skills

Front desk coordination

Patient communication

Organizational skills

HIPAA knowledge

Phone etiquette

Data entry

Team player

Education

High school diploma or GED

Medical Assistant training or relevant medical-office experience

MA certification preferred

Tools

EMR/EHR systems

Job description

Front Desk Medical Assistant (MA)

Clinic is seeking a professional, dependable, friendly, and highly organized Front Desk Medical Assistant (MA) to join our growing team.

This is a dual front-office and clinical-support position. The ideal candidate provides exceptional customer service, communicates professionally, works well in a fast-paced medical environment, and understands the importance of accuracy, confidentiality, and an excellent patient experience.

Responsibilities

Front Desk & Administrative

• Greet and check patients in and out in a professional and welcoming manner
• Answer and manage incoming telephone calls
• Schedule, confirm, and coordinate patient appointments
• Maintain an organized and efficient patient schedule
• Verify and update patient demographic and insurance information
• Collect copays, balances, and other patient payments as applicable
• Assist patients with registration and required forms
• Maintain accurate electronic medical records
• Scan, upload, and organize patient documents
• Route patient messages to the appropriate clinical staff
• Assist with referrals, medical records requests, and follow-up appointments
• Maintain patient confidentiality and follow HIPAA requirements
• Keep the reception, front desk, and patient areas professional and organized

Medical Assistant / Clinical Support

• Escort and room patients
• Obtain and accurately document vital signs
• Review and document patient information according to clinic procedures
• Prepare examination and treatment rooms
• Assist providers with patient flow
• Clean and prepare rooms between patients
• Maintain appropriate clinical and office supplies
• Perform additional MA duties within training, competency, applicable law, and clinic policy

Qualifications

• High school diploma or GED required
• Medical Assistant training or relevant medical-office experience preferred
• MA certification preferred
• Previous front-desk experience in a medical office strongly preferred
• Experience with electronic medical records (EMR/EHR) preferred
• Knowledge of medical terminology preferred
• Strong computer and data-entry skills
• Excellent written and verbal communication skills
• Professional telephone etiquette
• Strong organizational and multitasking abilities
• Ability to maintain confidentiality
• Dependable, punctual, and detail-oriented
• Ability to work effectively as part of a healthcare team

Ideal Candidate

We are looking for someone who is warm and professional with patients while remaining organized and efficient behind the scenes. The successful candidate should be comfortable transitioning between front-desk responsibilities and clinical MA duties throughout the workday.

We especially value candidates who demonstrate:

• Exceptional customer service
• Professional appearance and communication
• Reliability and punctuality
• Initiative and willingness to help
• Attention to detail
• Strong time-management skills
• Ability to remain calm during busy clinic hours
• Respect and compassion for every patient
• Ability to work independently while supporting the entire team

Benefits

• Paid time off
• Employee discounts
• Paid training
• Professional development opportunities
• Other benefits as applicable

Clinic is an Equal Opportunity Employer.