Front Desk Manager on Duty

COPA Soccer Training Center; Walnut Creek (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Employee discounts on programs and in-

Access to cutting-edge technology and

Job summary

COPA STC in Walnut Creek, CA seeks a Front Desk Manager on Duty to serve as main contact for members, guests, and visitors. You will oversee daily front desk operations, respond to inquiries, and support Adult Evening Leagues, rentals, youth programming, and events.

The role requires a high school diploma, 1+ year of front desk experience, strong communication, and the ability to multitask in a fast-paced, customer-first environment. Shifts include weekdays evenings and weekend hours.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service/front desk experience preferred.
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office, Google Workspace, and basic POS systems.
• Ability to work evenings and weekends per shift schedule.

Responsibilities

• Greet members, guests, and visitors in a friendly, professional manner.
• Handle check-ins, walk-ins, phone inquiries, and emails efficiently.
• Resolve questions, concerns, and complaints promptly.
• Perform hourly attendance checks and facility walkthroughs.
• Maintain front desk, Pro Shop, vending, concessions, and first aid kits.
• Assist with memberships, registrations, bookings, rentals, and events.

Skills

Quick learner

Customer service mindset

Multitasking

Calm under pressure

Passion for soccer and youth

Reliability & punctuality

Education

High School Diploma or GED

Tools

Microsoft Office

Google Workspace

POS systems

Job description

About COPA STC COPA STC (Comprehensive and Objective Performance Assessments) is a 110,000 sq. ft. state-of-the-art soccer training facility located at the Shadelands SportsMall in Walnut Creek, California. We combine elite coaching, cutting-edge technology, and advanced sports science to offer a data-driven training and assessment experience for athletes of all ages and skill levels. From high-tech performance zones to immersive soccer experiences, COPA STC is designed to unlock every athlete's potential in a fun, supportive, and challenging environment.

Position Summary

We are seeking a highly motivated, organized, and customer-focused individual to join our team as a Front Desk Manager on Duty. This individual will serve as the primary point of contact for all members, guests, and visitors, ensuring a smooth and professional customer experience throughout their time at COPA STC.

The Front Desk Manager will be responsible for overseeing daily front desk operations, managing key administrative tasks, responding to customer inquiries, and supporting program areas such as Adult Evening Leagues, facility rentals, and youth programming. This position requires the ability to work independently in high-paced environments, with a service-first mentality and a proactive approach to problem-solving.

Key Responsibilities

Front Desk Operations

• Greet all members, guests, and visitors with a friendly and professional demeanor.
• Handle member and guest check-ins, walk-ins, and inquiries efficiently.
• Answer phones promptly and professionally; respond to voicemails and emails as needed.
• Proactively address and resolve customer questions, concerns, and complaints.
• Perform routine hourly attendance checks and facility walkthroughs.
• Maintain a clean, organized, and professional front desk workspace.
• Restock and maintain appearance of the Pro Shop, vending machines, concessions, and first aid kits.

Administrative & Support Duties

• Maintain detailed knowledge of all COPA STC programs, memberships, events, rentals, and schedules.
• Assist customers with purchases, registrations, and bookings for:
• Memberships
• Camps
• Youth and Adult Leagues
• Facility Rentals
• Open Play and Events
• Manage the creation and distribution of Welcome Boxes for new members.
• Assist with basic facility maintenance or coordination of support requests as needed.

Qualifications

Must-Have Skills & Attributes

• Quick learner and self-starter with a strong work ethic.
• Calm, empathetic, and confident demeanor, even under pressure.
• Ability to multitask effectively across competing priorities.
• Passion for soccer, youth development, and community programming.
• Reliable and punctual with a customer-first mindset.

Requirements

• High School Diploma or GED.
• Minimum 1 year of experience in a customer service or front desk role (preferred).
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office, Google Workspace, and basic point-of-sale systems.
• Ability to work required shifts:
• Monday–Friday: 3:00 PM–11:00 PM
• Saturday–Sunday: 8:30 AM–4:30 PM
• Must have reliable transportation to and from the facility.
• Availability on weekends and evenings is required.

What We Offer

• Opportunity to work in a fun, innovative, and dynamic sports training facility.
• Access to cutting-edge technology and programming.
• Employee discounts on programs and apparel.
• An inspiring team environment committed to growth and excellence.

If you love soccer, enjoy connecting with people, and thrive in a fast-paced environment, COPA STC is the place for you.