Front Desk Manager - Hotel Operations | IHG

PCH Hotels And Resorts, Inc.; Montgomery (AL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision coverage

FSA/HSA options

401(k) with company match

Employee hotel discounts

IHG network travel benefits

Job summary

Staybridge Suites Montgomery - Downtown is seeking a Front Desk Manager to lead hotel operations at a vibrant Staybridge property in Downtown Montgomery. You will oversee front desk shifts, optimize guest arrivals and departures, and partner with the General Manager to ensure smooth daily operations.

This role emphasizes guest satisfaction, coaching of front desk teams, accurate billing, and a culture of continuous improvement. Join our team to drive service excellence and growth.

Responsibilities

• Run Front Desk shifts to ensure a seamless and efficient guest experience.
• Continuously interact with guests, seeking their feedback on product quality, service levels, and overall satisfaction.
• Empower associates to provide exceptional customer service, ensuring they understand expectations and are equipped to deliver.
• Emphasize Heartbeat scores during departmental meetings, fostering a culture of continuous improvement.
• Ensure accuracy in billing, cash handling, and compliance procedures.

Job description

Front Desk Manager - Hotel Operations | IHG

Job Category: Front Office

Requisition Number: HOTEL019082

• Posted : August 23, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Staybridge Suites - Downtown Montgomery
Montgomery, AL 36104, USA

Description

Front Desk Manager - Hotel Operations | IHG

Staybridge Suites Montgomery - Downtown

Join our vibrant hospitality team at Staybridge Suites, a select-service hotel with 115 rooms dedicated to providing exceptional guest experiences. We pride ourselves on our commitment to quality service and the well-being of our guests and associates alike.

The Front Office Manager oversees all Front Office operations and ensures a seamless guest experience from arrival to departure. This role partners closely with the Assistant General Manager and requires a flexible leader who is willing to assist in all departments to support hotel success.

Key Components of the role will include:

• Assume responsibility for running Front Desk shifts as needed to ensure a seamless and efficient guest experience.


• Continuously interact with guests, seeking their feedback on product quality, service levels, and overall satisfaction.


• Empower associates to provide exceptional customer service, ensuring they understand expectations and are equipped to deliver.


• Emphasize Heartbeat scores during departmental meetings, fostering a culture of continuous improvement.


• Ensure accuracy in billing, cash handling, and compliance procedures.

Why Join Us?

This is an exciting opportunity to join a distinguished property in Downtown Montgomery, where you can genuinely influence and elevate the Front Desk experience for our guests. We pride ourselves on fostering a collaborative work environment that encourages personal and professional growth and provides the tools and support to help you achieve your career goals. Join our passionate team, dedicated to crafting unforgettable experiences that will leave a lasting impression on each guest we serve.

As a proud PCH Hotels & Resorts portfolio member, associates benefit from an exceptional and comprehensive benefits package, perks, and discounts. Our offerings include:

• Complete health, dental, and vision coverage with Flexible Spending Account (FSA) and Health Savings Account (HSA) options


• 401(k) plan with company match


• A network of award-winning hotels full of opportunities for growth and development


• Exclusive hotel stays, food and beverage, golf, and retail discounts at our properties, allowing you to enjoy incredible savings


• Access to the global benefits of the IHG network offers even more travel and enjoyment opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.