Front Desk Manager - Hotel Operations | IHG

Staybridge Suites - Downtown Montgomery, AL; Montgomery (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) plan with company match

Discounts on hotel stays, F&B, golf, &

IHG network global benefits

Job summary

Staybridge Suites Montgomery - Downtown Montgomery is seeking a Front Office Manager to oversee all Front Office operations, collaborating closely with the Assistant General Manager. The role requires a flexible leader who can support hotel success across departments to ensure a seamless guest experience from check-in to check-out.

Join a vibrant hospitality team at a distinguished Downtown Montgomery property, where you will drive service excellence, empower colleagues, and focus on Heartbeat

Qualifications

• Experience supervising front desk operations and guest services.
• Ability to lead a team and coordinate with other departments.
• Strong focus on service quality and guest satisfaction.

Responsibilities

• Run Front Desk shifts as needed to ensure seamless guest experience.
• Interact with guests to gather feedback on service quality and satisfaction.
• Empower associates to deliver exceptional customer service and meet expectations.
• Highlight Heartbeat scores in team meetings to drive improvement.
• Ensure billing, cash handling, and procedures are accurate and compliant.

Skills

Customer service

Leadership

Communication

Billing accuracy

Job description

Staybridge Suites Montgomery - DowntownJoin our vibrant hospitality team at Staybridge Suites, a select-service hotel with 115 rooms dedicated to providing exceptional guest experiences. We pride ourselves on our commitment to quality service and the well-being of our guests and associates alike.

Staybridge Suites Montgomery - DowntownJoin our vibrant hospitality team at Staybridge Suites, a select-service hotel with 115 rooms dedicated to providing exceptional guest experiences. We pride ourselves on our commitment to quality service and the well-being of our guests and associates alike.

The Front Office Manager oversees all Front Office operations and ensures a seamless guest experience from arrival to departure. This role partners closely with the Assistant General Manager and requires a flexible leader who is willing to assist in all departments to support hotel success.

Key Components Of The Role Will Include

• Assume responsibility for running Front Desk shifts as needed to ensure a seamless and efficient guest experience.
• Continuously interact with guests, seeking their feedback on product quality, service levels, and overall satisfaction.
• Empower associates to provide exceptional customer service, ensuring they understand expectations and are equipped to deliver.
• Emphasize Heartbeat scores during departmental meetings, fostering a culture of continuous improvement.
• Ensure accuracy in billing, cash handling, and compliance procedures.

Why Join Us?

This is an exciting opportunity to join a distinguished property in Downtown Montgomery, where you can genuinely influence and elevate the Front Desk experience for our guests. We pride ourselves on fostering a collaborative work environment that encourages personal and professional growth and provides the tools and support to help you achieve your career goals. Join our passionate team, dedicated to crafting unforgettable experiences that will leave a lasting impression on each guest we serve.

Benefits

As a proud PCH Hotels & Resorts portfolio member, associates benefit from an exceptional and comprehensive benefits package, perks, and discounts. Our offerings include:

• Complete health, dental, and vision coverage with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• 401(k) plan with company match
• A network of award‑winning hotels full of opportunities for growth and development
• Exclusive hotel stays, food and beverage, golf, and retail discounts at our properties, allowing you to enjoy incredible savings
• Access to the global benefits of the IHG network offers even more travel and enjoyment opportunities