Front Desk Manager

Estancia Del Norte; San Antonio (TX); On-site; USD 52,000 - 64,000; Full time

Job summary

Estancia Del Norte seeks a Front Office Manager to oversee daily front desk and guest services operations, ensuring smooth check-in/check-out and exceptional service. You will lead front office teams, drive guest satisfaction, and coordinate with housekeeping to optimize room availability for a seamless guest experience.

The role requires supervising multiple front office functions, coaching staff, handling complaints, and maintaining brand standards in a fast-paced hotel environment in San

Qualifications

• Bachelor's degree from four-year college or university preferred; hospitality degree preferred.
• Two years' related experience managing a front office staff; or equivalent combination of education and experience.

Responsibilities

• Supervise all front office staff including front desk, night audit, concierge, bell services, and drivers.
• Ensure efficient guest check-in/check-out procedures are in place and used consistently
• Handle guest complaints and resolve issues promptly
• Monitor room availability and coordinate with housekeeping
• Train, coach, and schedule front office personnel to meet business expectations and demands
• Conduct regular performance evaluations and provide constructive feedback
• Address performance issues through coaching and formal disciplinary action when necessary
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Uphold brand and company policies and service standards

Skills

Staff supervision

Guest service excellence

Education

Bachelor's degree in hospitality

Job description

Job Title: Front Office Manager

Department: Rooms

Supervisor: Assistant General Manager and General Manager

Summary

The Hotel Front Office Manager oversees the daily operations of the front desk and guest services departments, ensuring exceptional service and smooth check-in/check-out experiences. This role is pivotal in maintaining guest satisfaction, managing staff performance, and coordinating with other hotel departments to deliver a seamless hospitality experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supervise all front office staff including front desk, night audit, concierge, bell services, and in some instances drivers.
• Ensure efficient guest check-in/check-out procedures are in place and used consistently
• Handle guest complaints and resolve issues promptly
• Monitor room availability and coordinate with housekeeping
• Train, coach, and schedule front office personnel to meet business expectations and demands
• Conduct regular performance evaluations and provide constructive feedback
• Address performance issues through coaching and formal disciplinary action when necessary
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Uphold brand and company policies and service standards

Supervisory Responsibilities

This role oversees and manages all front office staff including front desk, night audit, concierge, bell services, and occasionally drivers directly employed by ALH.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from four-year college or university preferred; hospitality degree preferred.

Two years' related experience managing a front office staff; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.