Front Desk Manager: Growth, Benefits & Guest Excellence

EMBASSY SUITES OF GREENVILLE DOWNTOWN; Greenville (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid time off

401k Retirement Plan

Job summary

Embassy Suites Greenville Downtown is seeking a Front Desk Manager to lead and grow our front desk operations by training and mentoring staff to deliver outstanding guest experiences. The role emphasizes empowering front desk teams to provide a superior check-in/check-out experience and to meet guests’ needs with friendly, efficient service.

This leadership position requires strong communication, the ability to handle multiple priorities, and a commitment to PEACH values.

Qualifications

• Familiarity with hotel operations, including check-in/check-out, room allocations, billing processes, and general hotel policies.
• 1-2 years of customer service leadership preferred in the hotel industry.
• Exceptional verbal and written communication skills.
• Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Lead the daily operations of the front desk by empowering staff to provide guests with a superior check-in/check-out experience.
• Act as a problem solver for guests and empower staff to do the same.
• Implement and maintain processes that meet or exceed guest satisfaction measures.
• Ensure front desk staff are trained in front desk operations, hotel policies, brand requirements, and customer service standards.
• Recruit, mentor, train, and support front desk staff to perform at their best.
• Provide regular development opportunities for front desk staff to improve leadership pipeline.
• Oversee cash, vouchers, inventories, and receivables procedures.
• Produce accurate financial reports in a timely manner.
• Ensure personnel files comply with local and federal laws.

Skills

Leadership

Customer Service

Communication

Team Building

Job description

Embassy Suites Greenville Downtown is seeking a Front Desk Manager to lead and grow our front desk operations by training and mentoring staff to deliver outstanding guest experiences. The role emphasizes empowering front desk teams to provide a superior check-in/check-out experience and to meet guests’ needs with friendly, efficient service.

This leadership position requires strong communication, the ability to handle multiple priorities, and a commitment to PEACH values.