Front Desk Supervisor: Lead Guest Experience & Team

The Crescent Hotels Group; Greenville (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan for associates & family

401K matching

Flexible scheduling

Discounts at Crescent properties

Free parking

Free meal per shift

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Supervisor for our Hilton Greenville Front Office team. You will supervise daily front desk operations to maximize guest satisfaction and revenue, with a focus on leadership and team coordination across shifts.

The role requires strong Front Desk experience, excellent communication in English, and availability for flexible scheduling, including holidays and weekends. We value guest relations and professional presentation.

Qualifications

• Front Desk Supervisor experience preferred.
• Ability to communicate in English.
• Flexible schedule including holidays, nights and weekends.

Responsibilities

• Respond to guest requests and ensure satisfaction.
• Supervise and lead Guest Service Agents.
• Remain calm during emergencies and resolve issues.
• Perform other duties as assigned.

Skills

Front Desk

Leadership

Customer service

English communication

Flexible schedule

Team player

Job description

Crescent Hotels & Resorts is seeking a Front Desk Supervisor for our Hilton Greenville Front Office team. You will supervise daily front desk operations to maximize guest satisfaction and revenue, with a focus on leadership and team coordination across shifts.

The role requires strong Front Desk experience, excellent communication in English, and availability for flexible scheduling, including holidays and weekends. We value guest relations and professional presentation.