Front Desk Manager

Maadaadizi; Saint Paul (MN); On-site; USD 58,000 - 63,000; Full time

Job summary

An established industry player in hospitality invites passionate individuals to join their team as a Front Desk Manager. This role is vital in ensuring exceptional guest experiences at a premier hotel, where you will oversee front office operations, manage staff, and implement service recovery strategies. With a focus on quality service and customer satisfaction, you will thrive in a supportive environment that values team-driven culture and career growth opportunities. If you are ready to make a significant impact in the hospitality sector, this is the perfect opportunity for you.

Benefits

Medical/Dental/Vision

Vacation & Holiday Pay

401(k)

Flexible Schedule

Employee Assistance Program

Career Growth Opportunities

Reduced Room Rates

Employee Discount

Life Insurance

Parental Leave

Qualifications

• A college degree in hospitality management is preferred.
• Previous experience in a front desk leadership role is required.

Responsibilities

• Manage all aspects of front office operations for assigned shift.
• Ensure guests receive prompt, professional attention.

Skills

Customer Service

Leadership

Active Listening

Problem Solving

Communication

Education

Bachelor of Science in Hospitality Management

Practical Experience in Hospitality

Tools

Microsoft Office Suite

Hotel Management Software

Job description

Join to apply for the Front Desk Manager role at Maadaadizi

5 days ago Be among the first 25 applicants

Join to apply for the Front Desk Manager role at Maadaadizi

Get AI-powered advice on this job and more exclusive features.

This range is provided by Maadaadizi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$58,000.00/yr - $63,000.00/yr

Are you ready to embark on a rewarding career in the heart of hospitality? Maadaadizi Investments invites dynamic and passionate individuals to join our team, where excellence meets warmth and genuine hospitality. Maadaadizi Investments is currently searching for a remarkable Front Desk Manager for the DoubleTree by Hilton St. Paul Downtown in St. Paul, Minnesota.

At the DoubleTree St. Paul - Downtown, we pride ourselves on creating memorable experiences for our guests. Nestled in the heart of Downtown St. Paul, our hotel offers a unique blend of comfort, luxury, and impeccable service. Joining our team means becoming a part of a community dedicated to delivering exceptional guest experiences. Whether you're an experienced professional or just starting your career journey, we welcome you to be a part of our diverse and talented team.

GENERAL PURPOSE

The Front Desk Manager is responsible for the management of Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. This position will also cross train with our sister hotel The InterContinental St. Paul Riverfront. However, the main duties will occur at the DoubleTree by Hilton St. Paul - Downtown.

Essential Duties/Responsibilities

• Manage all aspects of front office operations for assigned shift. Schedule employees to ensure proper coverage.
• Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in accordance with company policies and procedures. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
• Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. Manage labor costs and expenses within budget.
• Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
• Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
• Will serve as “manager on duty” as required.
• Other duties as assigned.
  
  

SUPERVISORY DUTIES: Manage all employees who are scheduled to work at the front desk and the onsite security team.

Job Qualifications

• A college degree is preferred. Bachelor of Science degree in hospitality management is desirable. A combination of practical experience and education will be considered as an alternative.
• Previous experience in a front desk leadership role is required.
• Hilton experience is preferred but not required.
• Must be able to work all shifts including overnights.
• Must possess a positive service orientation — actively looking for ways to help people.
• Ability to demonstrate active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Must be able to complete all duties with or without reasonable accommodation.
  
  

Physical Environment

• Incumbent may stand or sit for long periods of time at desk.
• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Stooping, bending, twisting, reaching, and lifting up to 20 lbs. may be required in completion of job duties.
  
  

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities
• Reduced Room Rates throughout the portfolio
• 401(k)
• Employee Discount
• Flexible Schedule
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Referral Program
  
  

At The DoubleTree by Hilton St. Paul - Downtown we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer.

This employer participates in E-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Maadaadizi by 2x

Get notified about new Front Desk Manager jobs in St Paul, MN.

Front Office/Guest Services Manager Embassy Suites Minneapolis North

Minneapolis, MN $52,000.00-$62,000.00 5 days ago

Front Office/Guest Services Manager Embassy Suites Minneapolis North

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.