Front Desk Manager

Fairfield Inn & Suites Baraboo; Baraboo, Gateway Drive (WI, MO); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Front Desk Manager to lead guest services at a vibrant hotel. This role requires a hands-on approach to management, where you will oversee daily operations, enhance guest satisfaction, and develop strategies to boost occupancy and revenue. Ideal candidates will possess strong leadership skills, a passion for hospitality, and the ability to inspire a team. With opportunities for growth and a supportive work environment, this position is perfect for those looking to advance their careers in the hospitality industry.

Benefits

401(k) with Matching Contributions

Paid Time Off

Holiday Pay

Travel Discounts

Medical Insurance

Dental Insurance

Vision Insurance

Growth Opportunities

Qualifications

• Minimum 2 years in guest services and hospitality leadership.
• Strong communication and organizational skills are essential.

Responsibilities

• Oversee night audit and prepare daily financial reports.
• Manage staffing, assign work, and set performance goals.
• Ensure prompt and professional guest service.

Skills

Guest Service Experience

Management Software Familiarity

Revenue Management

Microsoft Office Suite

Strong Communication Skills

Organizational Skills

Interpersonal Skills

Education

Associate Degree in Hospitality

Bachelor's Degree in Business

Job description

S&L Hospitality, along with the Fairfield Inn & Suites, is currently accepting resumes for a Front Desk Manager in Baraboo, WI. Ideal candidates will have previous guest service and hospitality experience, familiarity with management software (willing to learn), revenue management experience, and availability to work evenings/weekends for events. Marriott experience is preferred. This role is at a limited-service property and requires a hands-on working manager approach.

Responsibilities may include but are not limited to:

• Oversee night audit and prepare daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and upselling.
• Manage staffing, assign work, and set performance and development goals. Provide coaching and feedback.
• Manage conflict and improve team performance.
• Train staff on laws, safety, systems, security, and service standards.
• Ensure staff are equipped and trained to perform their duties.
• Ensure prompt, professional guest service and personal recognition.
• Handle guest complaints and solicit feedback to improve satisfaction.
• Conduct inspections and ensure billing and credit policies are followed.
• Serve as a communication point during emergencies and build relationships with local emergency personnel.
• Other duties as assigned.

Preferred qualifications:

• Experience in guest services and hospitality leadership (minimum 2 years).
• Strong communication, interpersonal, organizational skills, and attention to detail.
• Ability to manage time effectively and work independently or as part of a team.
• Comfortable with Microsoft Office Suite.
• Flexibility to work evenings, weekends, and holidays.
• Associate or Bachelor’s degree in hospitality, business, or related field preferred.
• Ability to motivate and inspire team members.

Physical requirements:

• Lift up to 50 lbs.
• Sit or stand for long periods.
• Exposure to indoor/outdoor temperatures, noises, chemicals, dust, and other property-related items.

Background checks are required.

Benefits include:

For all team members:

• 401(k) eligibility after 6 months with matching contributions.
• Paid Time Off, holiday pay, and growth opportunities across properties in WI, SD, ND, and IA.
• Travel discounts at various hotel brands.

For full-time leadership:

• Medical, dental, vision, and optional insurance plans.

Our company is a leader in hotel development and management, dedicated to delivering first-class guest experiences and engaging with local communities.