Front Desk Manager

White Lodging; Indianapolis (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Manager to lead operations at their premium-brand hotel. This role emphasizes creating exceptional guest experiences while fostering a supportive environment for team members. You will manage daily operations, provide leadership, and ensure high-quality service. The company values growth and offers comprehensive benefits, including medical insurance from day one, vacation time, and leadership development programs. If you're passionate about hospitality and ready to make an impact, this opportunity is for you.

Benefits

Medical, Dental, and Vision insurance

Vacation/Paid Time Off

Complimentary wellness tools

Unlimited referral bonuses

401(k) plan with company match

Leadership development programs

Tuition reimbursement

Discounts on hotel rooms and dining

Qualifications

• Prior leadership or supervisory experience in hospitality.
• Passion for service with a proactive attitude.

Responsibilities

• Manage daily shift operations of the Front Office department.
• Deliver high-quality service and coach front desk agents.

Skills

Leadership

Customer Service

Problem Solving

Coaching

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Job Title: Front Desk Manager at White Lodging

Join to apply for the Front Desk Manager role at White Lodging.

Summary:
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We believe that hospitality is about how you make people feel. Join us to bring the virtue of hospitality to life while creating an environment that fosters your growth and success.

Responsibilities

What You'll Do:

• Manage all daily shift operations of the Front Office department.
• Provide leadership, training, and manage shift flow while coaching front desk agents and supervisors.
• Create proactive hiring plans and assist in conducting hourly interviews.
• Deliver high-quality service to guests and ensure associates do the same. Act as an ambassador for our establishment.
• Perform hands-on duties as needed, including tasks related to financials, payroll, and scheduling.

Qualifications

• Prior leadership or supervisory experience; experience with the specific brand hotel or upscale property is a bonus.
• A passion for service with a positive, proactive attitude.
• Desire to develop and coach team members and foster a thriving environment.
• Ability to creatively solve problems and execute strategies to achieve results.

Additional Benefits

• Day 1 Medical, Dental, and Vision insurance.
• Vacation/Paid Time Off (PTO) with rollover.
• Complimentary wellness tools.
• Unlimited referral bonuses.
• 401(k) plan with company match.
• Hostcare Resources healthcare concierge.
• Leadership development programs.
• Tuition reimbursement.
• Discounts on hotel rooms, dining, and other travel/entertainment experiences.
• Opportunities across multiple hotels in each market.

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Job Details

• Location Code: 2550
• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitality

Referrals increase your chances of interviewing at White Lodging by 2x.

Get notified about new Front Desk Manager jobs in Indianapolis, IN.