Front Desk Manager

Crunch Fitness; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Gym membership

CPR/AED certification

Health insurance

Paid time off

Employee discounts

Job summary

Crunch Fitness in New York, NY is seeking a Front Desk Representative to welcome members, check in guests, and support daily gym operations.

The role emphasizes friendly service, efficient communication, and adherence to policies in a fast-paced, in-person club environment.

Applicants should be able to stand for long periods, multitask, and maintain high energy while delivering exceptional member experiences.

Qualifications

• Fluent in English (spoken and written) required.
• Proficient reading & writing abilities.
• Strong communication and customer service skills.
• Experience in fast-paced environments preferred.
• Must be at least 18 years old.

Responsibilities

• Greet members and guests with a smile at check-in.
• Check in all members and guests per procedures.
• Relay messages via club software at check-in.
• Answer phones courteously and professionally.
• Inform members about events, services and schedules.
• Maintain a welcoming, helpful club atmosphere.
• Assist with member requests or escalate to management.
• Maintain professional disposition at all times.
• Follow all policies and standards in Employee Handbook.
• Sell retail products when applicable at the front desk.
• Schedule member service needs and coordinate with staff.
• Assist in retail, childcare, or other front desk areas as needed.
• Process payments for member services per procedures.
• Know club facilities, services, and schedules.
• Keep a clean and organized work area.
• Participate in ongoing club projects as directed.

Skills

Fluent in English

Reading & writing

Communication skills

Customer service

Age 18+

Fast-paced environment

Multitasking

High energy

Open availability

Stand/walk long hours

Job description

Full job description

Crunchis a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Benefits/ Perks

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

Front Desk Representative Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures and standards
• Sell retail products (if sold at the front desk)
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Above position may report to Operations Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Above description may be subject to change or alteration at any time

Qualifications

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• 18+ years of age
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Open availability
• Ability to stand, walk, and move for extended periods of time

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Work Location: In person

Website: www.primetimefitness.org