Outlets Assistant Manager

SHERATON MIAMI AIRPORT HOTEL; Miami (FL); On-site; USD 50,000 - 52,000; Full time

Job summary

Sheraton Miami Airport Hotel & Executive Meeting Center is seeking an Outlets Assistant Manager to support daily operations across all food and beverage outlets in Miami, FL. You will lead front-of-house teams, ensure service standards, and contribute to financial performance.

The role requires leadership, coaching, and strong knowledge of food safety and hospitality standards, with a focus on guest satisfaction and operational excellence. Equal opportunity employer.

Qualifications

• Two years of food and beverage supervisory experience (full-service hotel and multi-outlet preferred).
• Food Manager Certification required.
• Strong leadership, coaching, conflict resolution and employee development skills.
• Excellent organizational, time management, communication and problem-solving abilities.
• Knowledge of food safety, sanitation and hospitality standards.
• Proficiency with Microsoft Office Suite, POS systems, and hotel operating systems.

Responsibilities

• Assist in leading daily outlet operations and ensure guest service excellence and efficiency.
• Supervise, train, coach, and develop front-of-house staff with ongoing feedback.
• Assist with recruiting, onboarding and employee engagement initiatives.
• Manage shift operations and cover for Outlets Manager or Director as needed.
• Ensure appropriate staffing to meet guest, operational and financial goals.
• Respond to guest concerns and promote service recovery while maintaining a positive experience.
• Attend departmental meetings and communicate priorities and standards.

Skills

Leadership

Coaching

Guest service

Organizational skills

Communication

Problem solving

MS Office

POS systems

Education

Food Manager Certification

Tools

POS systems

Microsoft Office

Hotel operating systems

Job description

Job DetailsLevel: EntryJob Location: Sheraton Miami - Miami, FL 33142Position Type: Full TimeSalary Range: $50,000.00 - $52,000.00 Salary/yearTravel Percentage: NoneJob Category: Hospitality - HotelThe Sheraton Miami Airport & Executive Meeting Center is seeking an Outlets Assistant Manager to support the daily operations of all food and beverage outlets. The Outlets Assistant Manager partners with the Director of Outlets/Outlets Manager to deliver exceptional guest experiences, drive operational excellence, ensure compliance with company standards, and lead front-of-house teams. This position provides hands‑on leadership, assists with financial performance, develops employees, and ensures all food and beverage operations are conducted safely, efficiently, and in accordance with brand standards.

Essential Duties:

• Assist in leading the daily operations of assigned food and beverage outlets, ensuring exceptional guest service and operational efficiency.
• Supervise, schedule, train, coach, counsel, and develop front‑of‑house associates while monitoring performance expectations and providing ongoing feedback.
• Assist with recruiting, hiring, onboarding, and employee engagement initiatives.
• Supervise daily shift operations and assume responsibility for outlet operations in the absence of the Outlets Manager or Director.
• Ensure appropriate staffing levels are maintained to meet guest service, operational, and financial objectives.
• Respond to guest concerns, resolve service issues, and promote service recovery while maintaining a positive guest experience.
• Participate in departmental meetings and communicate operational priorities, service standards, and departmental goals.
• Must be able to withstand prolonged periods of standing and/or walking.
• Ability to sit at a desk and work on a computer for prolonged periods of time.
• Must be able to lift up to 30 pounds.
• Ability to work a flexible schedule, including weekends, holidays, and late hours when necessary.

Specific Requirements of the Role:

• Oversee daily outlet operations to ensure compliance with company policies, brand standards, health, safety, sanitation, food handling, and responsible alcohol service regulations.
• Conduct daily inspections of restaurants, bars, equipment, and service areas to ensure cleanliness, organization, and operational readiness.
• Monitor food and beverage quality, inventory levels, ordering, cash handling, and cost controls to support budgeted financial goals.
• Open and close restaurant operations and perform operational duties alongside associates as business demands require.
• Collaborate with Culinary and hotel departments to ensure seamless execution of service and operational standards.
• Monitor guest satisfaction through direct interaction, guest feedback, comment cards, and service recovery initiatives while continuously improving service performance.
• Assist associates during peak business periods and lead by example through visible floor presence and hands‑on support.
• Maintain sales records, operational reports, labor management, and other departmental documentation.
• Perform Manager on Duty responsibilities as assigned.
• Perform other duties as assigned.

Qualifications

• Minimum of two (2) years of food and beverage supervisory experience required; full-service hotel and multi‑outlet experience preferred.
• Food Manager Certification required
• Proven leadership, coaching, conflict resolution, and employee development skills.
• Strong organizational, time management, communication, and problem‑solving abilities.
• Knowledge of food safety, sanitation, responsible alcohol service, and hospitality operational standards.
• Proficiency in Microsoft Office Suite, POS systems, and hotel operating systems preferred.
• Ability to lead by example while delivering exceptional guest service in a fast‑paced environment.

Sheraton Miami Airport Hotel & Executive Meeting Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Sheraton Miami Airport Hotel & Executive Meeting Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sheraton Miami Airport Hotel & Executive Meeting Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sheraton Miami Airport Hotel & Executive Meeting Center will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.