Front Desk Manager

Chatham Bars Inn; Chatham (MA); On-site; USD 58,500 - 71,500; Full time

Job summary

A luxury resort located in Chatham, Massachusetts, is hiring a Front Desk Manager to oversee Front Office operations. Responsibilities include staff supervision, ensuring adherence to service standards, and optimizing room revenue. Candidates should have at least 2 years of supervisory experience in a luxury hotel, strong leadership skills, and superior customer service abilities. The role offers a compensation package starting at $65,000, and requires the ability to work flexible hours including holidays and weekends.

Qualifications

• Minimum of 2 years of front-office and/or supervisory experience, preferably in a luxury hotel setting.
• Demonstrated management and leadership skills.
• Ability to work closely with other department managers.

Responsibilities

• Oversee Guest Service Agents, Concierge, PBX, and Bell/Valet Staff.
• Maximize room revenue by controlling rates.
• Delegate duties to subordinate Front Office colleagues.

Skills

Customer service

Multitasking

Attention to detail

Leadership

Tools

Computer skills

Job description

About Our Property

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn is a Forbes Five‑Star resort that blends rich history with modern luxury on 25 oceanfront acres. With 217 rooms and suites, the Inn offers panoramic ocean views, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full‑service spa, and supervised Kids Crew sessions. The Inn’s six dining options showcase fresh local ingredients and innovative flavors, while the adjoining 8‑acre farm supplies the restaurants with seasonal produce.

Description

Front Desk Manager provides guest service, staff supervision, and direction to maintain all aspects of the Front Office department in line with resort objectives. The role includes operating the Front Office efficiently, training and coaching staff, controlling rates and availability, and ensuring high standards of guest care.

Responsibilities

• Operate the Front Office properly, efficiently (includes scheduling) and with profitability, overseeing Guest Service Agents, Concierge, PBX, and Bell/Valet Staff.
• Ensure that Chatham Bars Inn service standards (Forbes, Preferred Legend, AAA) are continuously refreshed, maintained, and used effectively.
• Delegate duties and responsibilities to subordinate Front Office colleagues and ensure that work processes follow a logical order.
• Maximize room revenue and occupancy by controlling rates and availability on the day of guest arrival.
• Maintain proper staffing at all times in all Front Office areas.
• Ensure that hotel quality standards, policies, and procedures are understood and followed among Front Office colleagues.
• Assist in compiling annual departmental operating budgets, controlling costs to remain within budget.
• Perform certain human‑resources and training functions, including hiring, training, coaching, counseling, and disciplinary actions.
• Maintain a very high standard of personal hygiene, behavior, and grooming for staff, including self.
• Handle all guest complaints and comments relating to the department tactfully.
• Cooperate and coordinate teamwork with other departments.
• Perform any other reasonable duties as required by the Front Office Manager or Resort Manager.

Requirements

• Minimum of 2 years front‑office and/or supervisory experience, preferably in a luxury hotel setting.
• Demonstrated management and leadership skills.
• Superior customer service skills.
• Ability to multitask.
• Strong attention to detail and organization.
• Sound accounting background and the ability to train subordinate staff in this area.
• Excellent computer skills.
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction.
• Able to work holidays and weekends.
• Capacity to stand for long periods of time.

Compensation

$65,000

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.