Overnight Manager

Chatham Bars Inn; Chatham (MA); On-site; USD 41,000 - 55,000; Full time

Job summary

Chatham Bars Inn, a Forbes Five-Star resort located in Chatham, MA, is seeking a Night Auditor to lead the front office during overnight hours. You will supervise staff, manage night audits, and ensure exceptional guest service in alignment with Forbes and AAA standards.

The role requires at least 1 year of management experience, strong leadership, and the ability to work overnight, weekends, and holidays. Opera systems experience is preferred. Equal opportunity employer.

Qualifications

• Superior customer service skills.
• Demonstrated leadership skills.
• Ability to understand and carry out instructions.
• Ability to multi-task.
• Excellent computer skills.
• Strong attention to detail and organization.
• Basic math and accounting skills necessary.
• Ability to work independently.
• Ability to work overnight hours, weekends, holidays.

Responsibilities

• Manage and monitor activities of all employees in the front office and ensuring they adhere to the standards of excellence and to the guidelines set forth in the employee handbook, hotel policies and procedures, coaching, training, and correcting where needed.
• Maintain professional and high-quality service-oriented environment at all times
• Act as Manager-on-Duty for the hotel assisting guests, solving problems, acting on complaints and disturbances, special requests and any other issues that may arise
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate front office activities with other departments
• Informal overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests
• Run varies reports for the accounting department
• Complete and input with accuracy all night audit reports
• Make room reservations and provide information and services to guests
• Ensure that the Chatham Bars Inn standards, to include, Forbes, Leading Quality Assurance, and AAA, policies, procedures are properly understood and followed
• Present a professional appearance
• Work closely with the resort’s departments
• Be aware of and be able to enforce all fire, life, and safety procedures
• Perform any reasonable duties as required by the Front of House Manager and Director of Rooms

Skills

Customer service

Leadership

Multi-tasking

Computer skills

Attention to detail

Accounting basics

Independent work

Overnight shifts

Tools

Opera systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

Description

What you will have an opportunity to do:

• Manage and monitor activities of all employees in the front office and ensuring they adhere to the standards of excellence and to the guidelines set forth in the employee handbook, hotel policies and procedures, coaching, training, and correcting where needed.
• Maintain professional and high-quality service-oriented environment at all times
• Act as Manager-on-Duty for the hotel assisting guests, solving problems, acting on complaints and disturbances, special requests and any other issues that may arise
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate front office activities with other departments
• Informal overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests
• Run varies reports for the accounting department
• Complete and input with accuracy all night audit reports
• Make room reservations and provide information and services to guests
• Ensure that the Chatham Bars Inn standards, to include, Forbes, Leading Quality Assurance, and AAA, policies, procedures are properly understood and followed
• Present a professional appearance
• Work closely with the resort’s departments
• Be aware of and be able to enforce all fire, life, and safety procedures
• Perform any reasonable duties as required by the Front of House Manager and Director of Rooms

What are we looking for?

Requirements

• Minimum of 1 year management experience
• Valid driver’s license
• Previous night auditor experience preferred
• Superior customer service skills
• Demonstrated leadership skills
• Ability to understand and carry out instructions
• Ability to multi-task
• Experience in Opera systems preferred
• Strong attention to detail and organization
• Basic math and accounting skills necessary
• Excellent computer skills
• Ability to work independently
• Ability to work overnight hours, weekends, holidays

Compensation

$35.00 hr

$35.00 hr

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.