Front Desk Manager

Morningstar Buoy Haus Beach Resort; Charlotte Amalie (United States Virgin Islands); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Teledoc service

Free maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Morningstar Buoy Haus Beach Resort in St. Thomas seeks a dynamic Front Desk Manager to lead our front desk team and deliver exceptional guest experiences in a beachfront setting.

You will oversee daily operations, train staff, handle guest inquiries, and coordinate with other departments for seamless guest experiences. Must have 2 years of departmental management, strong communication skills, and proficiency with Opera PMS, Micros, Microsoft Office, and Excel.

Qualifications

• 2 years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel.

Responsibilities

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes.
• Train, mentor, and motivate front desk staff to deliver outstanding service.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management.
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction.
• Manage room inventory and maximize revenue through effective room management strategies.
• Conduct performance evaluations and provide feedback to front desk team members.

Skills

Front desk management

Team leadership

Cash handling

English fluency

Time management

Negotiation

Public communication

Attention to detail

Customer service

Tools

Opera PMS

Micros

Microsoft Office

Excel

Job description

Property Description

Join the vibrant team at Morningstar Buoy Haus Beach Resort in stunning St. Thomas, where Caribbean charm meets modern luxury! As a part of our dynamic and innovative team, you'll help deliver unparalleled guest experiences in an exclusive beachfront setting. With pristine white-sand beaches, crystal-clear waters, and top-tier amenities, Morningstar Buoy Haus Beach Resort is the ultimate destination for travelers seeking both relaxation and adventure. We're looking for passionate, energetic individuals ready to take their hospitality careers to the next level. Whether you're providing exceptional service, curating unforgettable dining experiences, or creating lasting memories for our guests, you'll thrive in a work environment that values creativity, teamwork, and excellence. Elevate your career in paradise by joining us at Morningstar Buoy Haus Beach Resort-

Overview

Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.

Key Responsibilities:

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes
• Train, mentor, and motivate front desk staff to deliver outstanding service
• Handle guest inquiries, concerns, and complaints in a professional and timely manner
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
• Manage room inventory and maximize revenue through effective room management strategies
• Conduct performance evaluations and provide feedback to front desk team members

Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized.

Qualifications

• 2 years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.