Director of Guest Services

Davidson Hospitality Group; Charlotte Amalie (United States Virgin Islands); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Coverage (Multiple Tiers)

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Descripción de la vacante

Morningstar Buoy Haus Beach Resort in St. Thomas is seeking a Director of Guest Services to oversee front desk, bell staff and guest services, ensuring exceptional guest experiences.

You will maximize hotel revenue, develop and train team members, maintain service quality, and lead forecasting and budgeting to support profitability in a luxury beachfront setting.

Formación

• Bachelor’s degree or equivalent management experience in rooms division.
• Strong time management and negotiation abilities.
• Ability to lead departments independently.
• Excellent written and spoken English.

Responsabilidades

• Oversee front desk, bell staff and guest services operations.
• Maximize hotel revenue and productivity.
• Recruit, train and develop team members.
• Forecast and budget to maintain profitability.

Conocimientos

Reasoning & language

Time management

Negotiation abilities

Communication

English fluency

Educación

Bachelor’s degree or 4 years management experience in rooms division

Descripción del empleo

Property Description

Join the vibrant team at Morningstar Buoy Haus Beach Resort in stunning St. Thomas, where Caribbean charm meets modern luxury! As a part of our dynamic and innovative team, you’ll help deliver unparalleled guest experiences in an exclusive beachfront setting. With pristine white-sand beaches, crystal-clear waters, and top-tier amenities, Morningstar Buoy Haus Beach Resort is the ultimate destination for travelers seeking both relaxation and adventure. We’re looking for passionate, energetic individuals ready to take their hospitality careers to the next level. Whether you're providing exceptional service, curating unforgettable dining experiences, or creating lasting memories for our guests, you'll thrive in a work environment that values creativity, teamwork, and excellence. Elevate your career in paradise by joining us at Morningstar Buoy Haus Beach Resort—

Overview

Are you ready to lead an exceptional hospitality team and drive both guest satisfaction and revenue? The Director of Guest Services is responsible for overseeing the operation of front desk, bell staff, and guest services; maximizing hotel revenue and productivity; selecting, training and developing team members; establishing and maintaining quality service levels while maximizing profits; forecasting and budgeting. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs as well as going above and beyond to delight the guests.

Qualifications

• College level reasoning, math, and language skills.
• Bachelor’s degree or 4 years department management experience in rooms division or related disciplines.
• Time management skills.
• Negotiation abilities.
• Ability to manage and lead each department independently.
• Ability to direct rooms division according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.