Director of Guest Services

Morningstar Buoy Haus Beach Resort; Charlotte Amalie (United States Virgin Islands); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage (multi-tier)

Dental & Vision coverage

Teledoc service

Hotel discounts

Tuition reimbursement

Paid Time Off

Job summary

Morningstar Buoy Haus Beach Resort in St. Thomas is seeking an experienced Director of Guest Services to lead front desk, bell staff and guest services, ensuring exceptional hospitality in a beachfront luxury setting.

This role focuses on maximizing guest satisfaction and hotel revenue, training and developing a high-performing team, and maintaining outstanding service standards. The ideal candidate holds a Bachelor's degree or equivalent management experience, strong English communication, and

Qualifications

• College level reasoning, math, and language skills.
• Bachelor’s degree or 4 years department management experience in rooms division or related disciplines.
• Time management skills.
• Negotiation abilities.
• Ability to manage and lead each department independently.
• Ability to direct rooms division according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• No employee will pose a direct threat to health/safety.

Responsibilities

• Oversee front desk, bell staff, and guest services operations.
• Maximize hotel revenue and productivity.
• Forecast and budget for guest services.
• Select, train and develop team members.
• Establish and maintain quality service levels while maximizing profits.
• Solicit and respond promptly to guest needs to delight guests.

Skills

Time management

Negotiation

Leadership

Communication

Cash handling

English fluency

Education

Bachelor's degree or 4 years management experience

Job description

Property Description

Join the vibrant team at Morningstar Buoy Haus Beach Resort in stunning St. Thomas, where Caribbean charm meets modern luxury! As a part of our dynamic and innovative team, you’ll help deliver unparalleled guest experiences in an exclusive beachfront setting. With pristine white-sand beaches, crystal-clear waters, and top-tier amenities, Morningstar Buoy Haus Beach Resort is the ultimate destination for travelers seeking both relaxation and adventure. We’re looking for passionate, energetic individuals ready to take their hospitality careers to the next level. Whether you're providing exceptional service, curating unforgettable dining experiences, or creating lasting memories for our guests, you'll thrive in a work environment that values creativity, teamwork, and excellence. Elevate your career in paradise by joining us at Morningstar Buoy Haus Beach Resort.

Overview

Are you ready to lead an exceptional hospitality team and drive both guest satisfaction and revenue? The Director of Guest Services is responsible for overseeing the operation of front desk, bell staff, and guest services; maximizing hotel revenue and productivity; selecting, training and developing team members; establishing and maintaining quality service levels while maximizing profits; forecasting and budgeting. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs as well as going above and beyond to delight the guests.

Qualifications

• College level reasoning, math, and language skills.

• Bachelor’s degree or 4 years department management experience in rooms division or related disciplines.

• Time management skills.

• Negotiation abilities.

• Ability to manage and lead each department independently.

• Ability to direct rooms division according to employment and Innkeeper laws of the jurisdiction.

• Prior cash handling experience necessary.

• Ability to communicate effectively with the public and other employees.

• Read, write and speak English fluently.

• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.