Guest Services Manager

Frenchman's Reef; Charlotte Amalie (United States Virgin Islands); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Job summary

Morningstar Buoy Haus Beach Resort in St. Thomas is seeking a Guest Services Manager to oversee day-to-day guest services operations and ensure the highest level of service for our guests in a luxury beachfront setting.

You will lead the front desk, concierge, and bell staff, train team members, and collaborate with other departments to elevate the guest experience. A passion for hospitality and strong leadership are essential.

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong leadership and team management abilities are essential.
• Proven ability to deliver exceptional guest service.
• Attention to detail and ability to multitask in a fast-paced environment.
• Proficient in hotel management software and technology.
• Positive attitude and passion for creating memorable guest experiences.

Responsibilities

• Manage and lead the guest services team including front desk, concierge, and bell staff.
• Ensure smooth check-in and check-out processes for guests.
• Handle guest inquiries, concerns, and special requests promptly.
• Train and mentor staff to deliver exceptional guest service.
• Monitor and respond to guest feedback and reviews.
• Collaborate with other departments to enhance the guest experience.
• Implement and maintain guest service standards and procedures.
• Resolve guest complaints to ensure satisfaction.

Skills

Excellent communication

Leadership & management

Guest service excellence

Attention to detail

Hotel software proficiency

Positive attitude

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel management software

Job description

Join the vibrant team at Morningstar Buoy Haus Beach Resort in stunning St. Thomas, where Caribbean charm meets modern luxury! As a part of our dynamic and innovative team, you’ll help deliver unparalleled guest experiences in an exclusive beachfront setting. With pristine white-sand beaches, crystal-clear waters, and top-tier amenities, Morningstar Buoy Haus Beach Resort is the ultimate destination for travelers seeking both relaxation and adventure. We’re looking for passionate, energetic individuals ready to take your hospitality careers to the next level. Whether you're providing exceptional service, curating unforgettable dining experiences, or creating lasting memories for our guests, you'll thrive in a work environment that values creativity, teamwork, and excellence. Elevate your career in paradise by joining us at Morningstar Buoy Haus Beach Resort— and be part of something extraordinary!

Overview

Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team.

Key Responsibilities

• Manage and lead the guest services team, including front desk, concierge, and bell staff
• Ensure the smooth check-in and check-out process for guests
• Handle guest inquiries, concerns, and special requests in a timely and professional manner
• Train and mentor staff to deliver exceptional guest service
• Monitor and respond to guest feedback and reviews
• Collaborate with other departments to enhance the overall guest experience
• Implement and maintain guest service standards and procedures
• Resolve guest complaints and issues to ensure guest satisfaction

As a Guest Services Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service. to join our dynamic and passionate team as a Guest Services Manager and help us create unforgettable moments for our guests.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred
• Previous experience in guest services or hotel management
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Proven ability to deliver exceptional guest service
• Attention to detail and the ability to multitask in a fast-paced environment
• Proficient in hotel management software and technology
• Positive attitude and passion for creating memorable guest experiences

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.