Front Desk Manager

Hyatt; Charleston (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive work environment

Job summary

A prominent hotel in Charleston is seeking a dedicated Front Desk Manager to oversee daily operations at the hotel. This role is vital in ensuring exceptional guest service and efficient operation of the Front Office and Hotel Lobby. The ideal candidate will have proven experience in hotel operations, strong leadership skills, and a commitment to guest satisfaction. Join a dynamic team that values growth and teamwork in a supportive environment.

Qualifications

• Proven experience in hotel front desk operations, preferably in a supervisory or managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle guest complaints and resolve issues professionally.
• Knowledge of hotel management software and reservation systems.
• Strong organizational and multitasking abilities.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Customer/client-oriented mindset.

Responsibilities

• Oversee the operation of the Front Office and Hotel Lobby, ensuring smooth and efficient service delivery.
• Respond promptly and courteously to all guest requests and issues.
• Motivate, coach, and discipline Front Desk staff to maintain high performance standards.
• Maximize room revenue and occupancy through effective management and upselling strategies.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Proven experience in hotel front desk operations

Strong leadership and team management skills

Excellent communication and interpersonal skills

Ability to handle guest complaints

Knowledge of hotel management software

Strong organizational and multitasking abilities

Flexibility to work varied shifts

Customer/client-oriented mindset

Conflict resolution

Education

High school diploma or equivalent

Hospitality management degree or related certification preferred

Tools

PMS (Hotel)

Reservation systems

Job description

We are seeking a dedicated and professional Front Desk Manager at The Lowline Hotel to oversee the daily operations of our Front Office and Hotel Lobby. This leadership role is vital in ensuring that all guests receive exceptional service in a friendly, attentive, and courteous manner. The ideal candidate will be committed to delivering a memorable guest experience while maximizing room revenue, occupancy, and market sales. Join our team and contribute to a welcoming environment that promotes growth, teamwork, and excellence.

Key Responsibilities

• Oversee the operation of the Front Office and Hotel Lobby, ensuring smooth and efficient service delivery.
• Respond promptly and courteously to all guest requests, problems, complaints, and incidents, both at the Front Desk and through Reservations.
• Follow up with guests to ensure their satisfaction and resolve issues effectively.
• Motivate, coach, counsel, and discipline Front Desk staff to maintain high performance standards.
• Maximize room revenue and occupancy through effective management and upselling strategies.
• Promote and sell hotel products and services to enhance revenue.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Monitor and manage staff schedules, training, and performance evaluations.
• Collaborate with other departments to ensure seamless guest experiences and operational efficiency.

Skills and Qualifications

• Proven experience in hotel front desk operations, preferably in a supervisory or managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle guest complaints and resolve issues professionally.
• Knowledge of hotel management software and reservation systems.
• Strong organizational and multitasking abilities.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent; hospitality management degree or related certification preferred.
• Strong oral communication skills and a customer/client-oriented mindset.
• Ability to work in a fast-paced environment and maintain a positive attitude.

Our company fosters a dynamic and inclusive culture that values growth, teamwork, and exceptional service. We offer opportunities for professional development and a supportive environment where your contributions make a difference. Join us and be part of a team dedicated to creating memorable experiences for our guests.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.