Front Desk Agent

Hyatt Hotels Corporation; Charleston (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

The Lowline Hotel is seeking a Front Desk Agent to welcome guests and ensure a warm, seamless check-in and check-out experience. You will greet guests, manage reservations, handle phone inquiries, and perform concierge duties to enhance their stay.

Key responsibilities include registering guests, modifying reservations to maximize occupancy, settling accounts at departure, and upholding high service standards with a professional appearance. Weekend and holiday availability is required.

Qualifications

• High School diploma or equivalent required; college coursework in hospitality is a plus.
• Previous customer service or hotel experience preferred.
• Excellent communication and interpersonal skills are essential.
• Positive, upbeat personality with a genuine guest-service focus.
• Ability to multitask and stay calm under pressure with strong attention to detail.
• Proficiency with reservation systems and basic computer use.
• Ability to work weekends and holidays.

Responsibilities

• Greet and register guests efficiently and courteously upon arrival.
• Make, modify, and cancel reservations to maximize occupancy and revenue.
• Serve as the hotel operator, handling phone inquiries and guest requests.
• Perform concierge duties, providing information about local attractions, dining, and services.
• Settle guest accounts accurately upon departure.
• Provide attentive, courteous, and efficient service throughout the guest’s stay.
• Maintain a professional appearance and uphold the hotel’s standards of service.

Skills

Communication

Customer service

Multitasking

Teamwork

Positive attitude

Education

High school diploma or equivalent

Hospitality coursework a plus

Tools

Reservation systems

Basic computer skills

Job description

Close Inclusive Collection Job Postings Notification

Join our dynamic hospitality team as a Front Desk Agent at The Lowline Hotel, where your warm personality and commitment to exceptional service will create memorable experiences for our guests. This role offers an exciting opportunity to be the welcoming face of our hotel, ensuring each guest feels valued and well-cared for from check-in to check-out.

Key Responsibilities:

• Greet and register guests efficiently and courteously upon arrival
• Make, modify, and cancel reservations to maximize occupancy and revenue
• Serve as the hotel operator, handling phone inquiries and guest requests
• Perform concierge duties, providing information about local attractions, dining, and services when needed.
• Settle guest accounts accurately upon departure
• Provide attentive, courteous, and efficient service throughout the guest’s stay
• Maintain a professional appearance and uphold the hotel’s standards of service

Requirements

Skills and Qualifications:

• High School diploma or equivalent required; college coursework in hospitality or related field is a plus
• Previous experience in customer service, or hotel environment preferred
• Excellent communication and interpersonal skills
• Positive, upbeat personality with a genuine desire to deliver outstanding guest service
• Ability to handle multiple tasks efficiently and remain calm under pressure
• Strong attention to detail and problem-solving skills
• Proficiency with reservation systems and basic computer skills
• Basic problem-solving skills and the ability to handle routine issues
• Clerical and organizational skills to manage tasks efficiently
• Strong oral communication skills and a customer/client-oriented mindset
• Ability to work well as part of a team and follow instructions.
• Ability to work weekends and holidays.

We foster a welcoming and inclusive work environment that values growth, teamwork, and professional development. Join us and be part of a team dedicated to creating exceptional guest experiences and advancing your career in the hospitality industry.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

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