Front Desk Agent

Hyatt; Charleston (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

A hospitality company is seeking a Front Desk Agent to join their team in Charleston, SC. As the welcoming face of the hotel, you will ensure each guest receives exceptional service from check-in to check-out. Responsibilities include greeting guests, managing reservations, and providing information about local attractions. Ideal candidates possess strong communication skills and a positive attitude. The role offers a chance to grow within a dynamic hospitality environment.

Qualifications

• High School diploma or equivalent required; college coursework in hospitality or related field is a plus.
• Previous experience in customer service or hotel environment preferred.
• Positive, upbeat personality with a genuine desire to deliver outstanding guest service.

Responsibilities

• Greet and register guests efficiently and courteously upon arrival.
• Make, modify, and cancel reservations to maximize occupancy and revenue.
• Serve as the hotel operator, handling phone inquiries and guest requests.

Skills

Customer service experience

Communication skills

Attention to detail

Teamwork

Problem-solving skills

Education

High School diploma or equivalent

Tools

Reservation systems

Basic computer skills

Job description

Join our dynamic hospitality team as a Front Desk Agent at The Lowline Hotel, where your warm personality and commitment to exceptional service will create memorable experiences for our guests. This role offers an exciting opportunity to be the welcoming face of our hotel, ensuring each guest feels valued and well-cared for from check-in to check-out.

Key Responsibilities

• Greet and register guests efficiently and courteously upon arrival
• Make, modify, and cancel reservations to maximize occupancy and revenue
• Serve as the hotel operator, handling phone inquiries and guest requests
• Perform concierge duties, providing information about local attractions, dining, and services when needed.
• Settle guest accounts accurately upon departure
• Provide attentive, courteous, and efficient service throughout the guest’s stay
• Maintain a professional appearance and uphold the hotel’s standards of service

Skills and Qualifications

• High School diploma or equivalent required; college coursework in hospitality or related field is a plus
• Previous experience in customer service, or hotel environment preferred
• Excellent communication and interpersonal skills
• Positive, upbeat personality with a genuine desire to deliver outstanding guest service
• Ability to handle multiple tasks efficiently and remain calm under pressure
• Strong attention to detail and problem-solving skills
• Proficiency with reservation systems and basic computer skills
• Basic problem-solving skills and the ability to handle routine issues
• Clerical and organizational skills to manage tasks efficiently
• Strong oral communication skills and a customer/client-oriented mindset
• Ability to work well as part of a team and follow instructions.
• Ability to work weekends and holidays.

We foster a welcoming and inclusive work environment that values growth, teamwork, and professional development. Join us and be part of a team dedicated to creating exceptional guest experiences and advancing your career in the hospitality industry.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.