Front Desk Manager

NFC Amenity Management; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Employee discounts

Cell phone reimbursements

Healthcare benefits

Major medical vision dental

Job summary

NFC Amenity Management is seeking a Front Desk Manager to lead a busy front desk, hire and develop staff, and uphold brand standards across a fast-paced property. You will supervise scheduling, training, and daily operations to ensure outstanding guest service and a welcoming environment.

The role emphasizes team leadership, reliability, and a proactive approach to facility management, events support, and vendor coordination, with full-time hours at a vibrant Boston property.

Qualifications

• Front desk leadership and hospitality oversight.
• Customer-facing service and guest relations.
• Willingness to train and mentor staff.

Responsibilities

• Assist in hiring, training, and mentoring a team aligned with brand standards.
• Supervise staff, manage schedules, and ensure desk coverage.
• Create operating systems and checklists for a clean, well-maintained facility.

Skills

Front Desk Management

Hospitality Management

Outgoing Personality

Teamwork

Detail-Oriented

Proactive

Scheduling

Accuracy

Training & Teaching

Client Relationship Skills

Job description

Front Desk Manager NFC Amenity Management

Compensation $23.00/year

Schedule Full time

Job Type Permanent

Description

This position includes Health, Vision, and Dental Insurance options, as well as Paid Time Off.

We are looking for a candidate who works well independently and thrives in a fast-paced environment. Experience in supervising others is a plus. Making eye contact and being welcoming are essential. This full-time position pays $23.00 per hour.

• Weekly Pay!
• Paid Training.
• A long list of discounts and benefits is available to all employees.
• Cell phone and other reimbursements are available for some applicable positions.
• State-required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas.
• Start earning generous paid time off on your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income is offered to qualifying employees in applicable areas.

Responsibilities:

• Assist in hiring, training, and mentoring a team that will follow the company's mission and brand standards.
• Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage.
• Create operating systems and checklists to ensure a well-maintained, clean facility. Be the primary point of contact for facility maintenance, repairs, and cleaning.
• Conduct thorough daily facility inspections and promptly communicate operational malfunctions to building management.
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations.
• Facilitate contractor check-ins and check-outs, and cultivate relationships with the company's preferred vendors.
• Assist in the preparation of the community events required by the building.
• Stay abreast of industry standards, technology, and trends.
• Perform other duties as assigned that relate to the success of the property.
• This position requires you to work exclusively at the front desk.
• Follows all HR and Risk Management Company Policies
• Performs miscellaneous job-related duties as assigned.
• Covers shifts for team members to ensure proper staffing requirements are maintained.
• Uses the Company-approved Team Scheduler to ensure payroll budget compliance.

Some of the traits and qualities we look for in this position include:

• Front Desk Management
• Hospitality Management
• Outgoing Personality
• Teamwork
• Detail-Oriented
• Proactive
• Scheduling
• Accuracy
• Training & Teaching Others
• Client Relationship Skills

All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

#ZR

At the time of this ad, the pay is $23.00. It has been listed at the same rate in the past at different properties and times.