Front Desk Manager

The Crescent Hotels Group; Bloomfield Hills (MI); Presencial; USD 30 000 - 42 000; Tempo integral

Resumo da oferta

The Crescent Hotels Group is seeking a professional with frontline hospitality experience to support guest services at our Bloomfield Hills property. Hilton experience is preferred, and a self-motivated, team-oriented attitude is essential to ensure smooth front desk operations and guest satisfaction.

The ideal candidate will communicate clearly with guests, manage inquiries, and assist with the preparation of occupancy and revenue reports.

Qualificações

• Prior Hilton experience preferred; strong guest service skills.
• Ability to work as part of a team and maintain professionalism.
• Strong written and verbal communication; ability to prepare reports on occupancy and revenue.

Conhecimentos

Hilton experience

Guest communication

Team player

Conflict resolution

Math skills

Computer literacy

Front desk duties

Emergency awareness

Report writing

Interpersonal skills

Ferramentas

Calculator skills

Hotel management system

Descrição da oferta de emprego

Description

REQUIRED SKILLS AND ABILITIES:

Hilton Experience preferred. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts