Front Desk - Lima Road Dentistry

Dental Associates Group; Fort Wayne (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Professional development opportunities

Team culture

Job summary

Lima Road Dentistry in Fort Wayne, Indiana, is seeking a Front Desk Administrator to be the welcoming face of our practice. You will greet patients, schedule appointments, answer calls, and maintain digital records with HIPAA compliance while supporting smooth patient flow.

The ideal candidate has at least 1 year of dental admin experience, familiarity with dental terminology and insurance verification, and strong computer skills.

Qualifications

• Minimum of 1 year of administrative experience in a dental clinic setting.
• Familiarity with dental terminology and dental insurance verification processes.
• Proficiency in computer systems and dental practice management software.
• Excellent verbal and written communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced clinical setting.
• High attention to detail and patient confidentiality.

Responsibilities

• Greet patients warmly upon arrival and deliver an exceptional first impression.
• Schedule appointments and optimize the daily patient calendar for maximum efficiency.
• Answer incoming calls, respond to patient inquiries, and direct messages appropriately.
• Maintain and update digital patient records while ensuring HIPAA compliance.
• Process patient copays, account balances, and daily billing transactions accurately.
• Assist patients with insurance verification, benefits breakdown, and claims processing.
• Keep the reception area clean, presentable, and well-stocked with administrative supplies.
• Collaborate closely with clinical and administrative staff to ensure smooth patient flow and office operations.

Skills

Administrative experience

Dental terminology

HIPAA knowledge

Communication skills

Organization

Customer service

Tools

Dental PM software

Job description

About the Job:

Are you a friendly, organized, and detail-oriented individual looking for a rewarding position in a dynamic healthcare environment? Lima Road Dentistry in Fort Wayne, Indiana, is looking for a dedicated Front Desk Administrator to be the welcoming face and voice of our practice.

Key Responsibilities:

• Greet patients warmly upon arrival and deliver an exceptional first impression.
• Schedule appointments and optimize the daily patient calendar for maximum efficiency.
• Answer incoming calls, respond to patient inquiries, and direct messages appropriately.
• Maintain and update digital patient records while ensuring HIPAA compliance.
• Process patient copays, account balances, and daily billing transactions accurately.
• Assist patients with insurance verification, benefits breakdown, and claims processing.
• Keep the reception area clean, presentable, and well-stocked with administrative supplies.
• Collaborate closely with clinical and administrative staff to ensure smooth patient flow and office operations.

Requirements:

• Experience: Minimum of 1 year of administrative experience in a dental clinic setting preferred, but we are happy to train the right candidate.
• Knowledge: Familiarity with dental terminology and dental insurance verification processes.
• Technical Skills: Proficiency in computer systems and dental practice management software.
• Communication: Excellent verbal and written communication and interpersonal skills.
• Organization: Strong organizational and multitasking abilities in a fast-paced clinical setting.
• Professionalism: High attention to detail and a strict commitment to maintaining patient confidentiality.

Why Join Us?:

• Competitive pay based on experience.
• Comprehensive health benefits package.
• Professional development and continuing education opportunities.
• A supportive, team-oriented work culture in the heart of Fort Wayne.