Front Desk Leader & Team Coach

Boardroom Salon For Men; Edmond (OK); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee discounts

Job summary

Boardroom Salon for Men is seeking a Front Desk Leader in Edmond, OK. This full-time hybrid role blends hands-on front desk duties with team leadership, coaching a front desk coordinator team, and ensuring a premier client experience.

You will greet clients, manage the appointment calendar, and oversee check-ins, check-outs, and payments while collaborating with salon leadership on staffing and process improvements. Strong communication, warmth, and organization are essential.

Qualifications

• Prior management or supervisory experience in the spa, salon, or hospitality industry (required)
• Experience running a front desk, guest services, or reservations team preferred
• Genuine warmth and the ability to make anyone feel welcome — this cannot be faked
• A natural coach — you can train a new hire, give real-time feedback, and hold a standard without losing the team's trust
• Calm and composed under pressure — busy Saturdays and a short-staffed shift do not rattle you
• Detail-oriented, organized, and comfortable with salon or reservation software
• Polished professional appearance and strong verbal and written communication
• Flexible availability including evenings and weekends

Responsibilities

• Work the front desk directly — greet clients, manage the floor, and handle check-ins, check-outs, and payment processing
• Own the appointment calendar and keep scheduling running smoothly across all chairs
• Recruit, train, schedule, and coach the front desk coordinator team
• Set the daily tone on the floor — lead by example during peak hours and step in wherever the team needs support
• Monitor and manage Front Desk Team performance and client experience, and address service gaps in real time
• Serve as one of two leadership roles responsible for the salon, sharing accountability for its day-to-day operation
• Resolve escalated client concerns with calm confidence and good judgment
• Partner with salon leadership on staffing needs, front desk procedures, and process improvement
• Oversee opening and closing procedures and hold the team accountable to them
• Keep the lobby, retail display, and front desk area immaculate and well-stocked

Skills

Front desk management

Guest services

Reservations team

Coaching

Calm under pressure

Detail-oriented

Organization

Communication

Job description

Boardroom Salon for Men is seeking a Front Desk Leader in Edmond, OK. This full-time hybrid role blends hands-on front desk duties with team leadership, coaching a front desk coordinator team, and ensuring a premier client experience.

You will greet clients, manage the appointment calendar, and oversee check-ins, check-outs, and payments while collaborating with salon leadership on staffing and process improvements. Strong communication, warmth, and organization are essential.