Front Desk Lead - Edmond

Boardroom Salon for Men; Edmond (OK); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Performance bonus

Health insurance

Paid time off

Employee discounts

Job summary

Boardroom Salon for Men is hiring a Front Desk Lead in Edmond, OK. This hybrid, full-time role blends hands-on front desk duties with team leadership and coaching of the front desk staff.

You will greet clients, manage appointments, schedule across chairs, and coach the front desk team to uphold our premium service standards. The position requires prior supervisory experience and a polished, professional demeanor.

Qualifications

• Prior management or supervisory experience in spa, salon, or hospitality.
• Experience running a front desk, guest services, or reservations team preferred.
• Polished professional appearance and strong verbal and written communication.

Responsibilities

• Work the front desk directly — greet clients, manage the floor, and handle check-ins, check-outs, and payment processing.
• Own the appointment calendar and keep scheduling running smoothly across all chairs.
• Recruit, train, schedule, and coach the front desk coordinator team.
• Set the daily tone on the floor — lead by example during peak hours and step in wherever the team needs support.
• Monitor and manage Front Desk Team performance and client experience, and address service gaps in real time.
• Serve as one of two leadership roles responsible for the salon, sharing accountability for its day-to-day operation.
• Resolve escalated client concerns with calm confidence and good judgment.
• Partner with salon leadership on staffing needs, front desk procedures, and process improvement.
• Oversee opening and closing procedures and hold the team accountable to them.
• Keep the lobby, retail display, and front desk area immaculate and well-stocked

Skills

Management experience

Front desk leadership

Customer service

Scheduling

Coaching

Education

Cosmetology license

Tools

Reservations software

Job description

Now Hiring - BD - OKC - Edmond - Edmond, OK

Front Desk Lead - Edmond

BD - OKC - Edmond - Edmond, OK $20 plus bonuses Hourly role

BOARDROOM SALON FOR MEN

CP Wolf Ventures, LLC Franchisee

Front Desk Leader

Full-Time · Management

The front desk sets the tone for every client who walks through our doors — and the Front Desk Leader sets the tone for the front desk. This is a hybrid role: part of your day you are on the floor greeting clients, running the appointment book, and handling check-in and checkout like any great coordinator. The rest of your day, you are leading the team that does the same — coaching, scheduling, and holding the standard that makes Boardroom feel like Boardroom.

If you have led a front desk or guest services team before and want a bigger seat at the table, come join us!

WHO WE ARE

Established in 2004, Boardroom Salon for Men is the recognized leader in upscale men’s grooming. We are not a chain haircut shop — we are a premium experience. Our members expect consistency, craft, and a level of service that reflects the quality of the company they keep. As Front Desk Leader, you will be the person who protects that standard every single shift.

WHAT YOU'LL DO

As a working leader, your day blends hands‑on coordinator duties with team leadership:

• Work the front desk directly — greet clients, manage the floor, and handle check‑ins, check‑outs, and payment processing

Own the appointment calendar and keep scheduling running smoothly across all chairs

Recruit, train, schedule, and coach the front desk coordinator team

Set the daily tone on the floor — lead by example during peak hours and step in wherever the team needs support

Monitor and manage Front Desk Team performance and client experience, and address service gaps in real time

Serve as one of two leadership roles responsible for the salon, sharing accountability for its day‑to‑day operation

Resolve escalated client concerns with calm confidence and good judgment

Partner with salon leadership on staffing needs, front desk procedures, and process improvement

Oversee opening and closing procedures and hold the team accountable to them

Keep the lobby, retail display, and front desk area immaculate and well‑stocked

WHAT WE'RE LOOKING FOR

Prior management or supervisory experience in the spa, salon, or hospitality industry (required)

Experience running a front desk, guest services, or reservations team preferred

Genuine warmth and the ability to make anyone feel welcome — this cannot be faked

A natural coach — you can train a new hire, give real‑time feedback, and hold a standard without losing the team’s trust

Calm and composed under pressure — busy Saturdays and a short‑staffed shift do not rattle you

Detail‑oriented, organized, and comfortable with salon or reservation software

Polished professional appearance and strong verbal and written communication

Flexible availability including evenings and weekends

WHAT BOARDROOM OFFERS YOU

Competitive hourly or salaried pay + earned monthly performance bonus

Health, dental, vision, and disability insurance (after 90 days, full‑time)

Paid time off and paid holidays (after 90 days, full‑time)

Employee discounts on all products and services

A leadership role with real influence over the client experience and the team you build

A team environment where you are supported, recognized, and valued — not just another headcount

The floor needs a leader — are you the one who steps up?

Boardroom Salon for Men · boardroomsalon.com

Requirements

Active cosmetology or barber license in the state of employment, reliable transportation, and availability aligned with the location's needs.