Front Desk Leader: Member Experience & Operations

Nicol; Oceanport (NJ); On-site; USD 24,000 - 50,000; Full time

Job summary

A leading sports and recreation provider in Oceanport, New Jersey, is seeking a Front Desk Manager to lead the team and ensure exceptional service. This role involves managing operations, staff training, and member interactions while maintaining high service standards. The ideal candidate has strong customer service and leadership experience, along with a bachelor's degree or equivalent. Compensation is competitive, with options for part-time or full-time employment.

Qualifications

• Proven leadership or team development experience in hospitality or customer service.
• Strong customer service background with the ability to de-escalate conflicts.
• Detail-oriented and comfortable multitasking under pressure.

Responsibilities

• Lead, train, and support front desk teammates.
• Warmly greet and assist members and guests.
• Manage bookings, lessons, and court scheduling.
• Respond promptly to phone calls and emails.

Skills

Customer service

Team leadership

Organizational skills

Conflict resolution

Tech-savvy

Education

Bachelor’s degree in business or hospitality management

Job description

A leading sports and recreation provider in Oceanport, New Jersey, is seeking a Front Desk Manager to lead the team and ensure exceptional service. This role involves managing operations, staff training, and member interactions while maintaining high service standards. The ideal candidate has strong customer service and leadership experience, along with a bachelor's degree or equivalent. Compensation is competitive, with options for part-time or full-time employment.