Front Desk Leader: Guest Experience & Team Coach

Hotel Equities; Piedmont (SC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

Employee Assistance Program

Reduced Room Rates throughout the port

Third Party Perks

Parental leave

Referral program

Job summary

Hotel Equities is seeking a skilled Front Desk Manager for the Fairfield Inn & Suites in Piedmont, SC. This role oversees front desk operations, guest service excellence, and staff coordination to meet brand standards and financial goals.

Ideal candidates will have experience with major hotel brands, strong leadership, and a focus on service quality. The position requires handling emergencies, training staff, and maintaining a welcoming lobby environment.

Qualifications

• High School diploma or equivalent.
• Experience with luxury hotel brands a plus.
• Strong leadership and communication skills.

Responsibilities

• Plan and manage day-to-day front desk operations to ensure guest satisfaction and smooth service.
• Lead HR activities for the front desk team, including training, coaching, and performance reviews.
• Develop and enforce SOPs, safety regulations, and loyalty to brand standards.

Education

High School diploma /Secondary qualification or equivalent

Job description

Hotel Equities is seeking a skilled Front Desk Manager for the Fairfield Inn & Suites in Piedmont, SC. This role oversees front desk operations, guest service excellence, and staff coordination to meet brand standards and financial goals.

Ideal candidates will have experience with major hotel brands, strong leadership, and a focus on service quality. The position requires handling emergencies, training staff, and maintaining a welcoming lobby environment.