Front Desk Leader: Guest Experience & Team Coach

Allen Courtyard - Atrium Hospitality; Allen (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive health coverage (medical

Paid time off & vacation

DailyPay

Tuition reimbursement

Exclusive discounts

Job summary

Atrium Hospitality is seeking a Front Desk Supervisor at Allen Courtyard in Allen, TX. You will oversee daily front desk operations, ensure smooth check-ins and check-outs, and coach front desk staff to deliver exceptional guest experiences.

Ideal candidates bring strong customer service, leadership, and communication skills, plus the ability to work with hotel systems and handle busy shifts. This is a full-time, on-site position with growth opportunities.

Qualifications

• Customer service and leadership experience demonstrated.
• Strong communication with guests and staff.
• Detail-oriented approach to shift reports and guest requests.
• Tech-savvy with hotel systems, emails, and reports.

Responsibilities

• Supervise daily front desk operations and guest check-ins/outs.
• Coach and motivate front desk associates.
• Handle guest concerns with urgency and a positive attitude.
• Monitor cash handling, shift reports, and brand/safety standards.
• Support VIP arrivals and general front desk tasks as needed.

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech-savvy

Physical stamina

Tools

Hotel systems

Email

Reports

Job description

Atrium Hospitality is seeking a Front Desk Supervisor at Allen Courtyard in Allen, TX. You will oversee daily front desk operations, ensure smooth check-ins and check-outs, and coach front desk staff to deliver exceptional guest experiences.

Ideal candidates bring strong customer service, leadership, and communication skills, plus the ability to work with hotel systems and handle busy shifts. This is a full-time, on-site position with growth opportunities.