Front Desk Manager: Guest Experience Leader

Norwalk-Residence-Inn; Norwalk (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Norwalk Residence Inn in Norwalk, CT is seeking a Front Desk Manager to lead daily front office operations, including reservations, reception, and guest services. You will hire, train, and develop hotel team members, ensuring all required training is completed to standards and maintaining knowledge of hotel features, rates, and availability.

The role requires a flexible schedule with weekends and holidays, strong communication, and the ability to handle guest complaints while overseeing monthly

Qualifications

• Minimum 1-3 years of front office management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise.
• Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Skills

Front office management

Communication

Team leadership

Bilingual English/Spanish

Education

High school graduate or equivalent

Job description

Norwalk Residence Inn in Norwalk, CT is seeking a Front Desk Manager to lead daily front office operations, including reservations, reception, and guest services. You will hire, train, and develop hotel team members, ensuring all required training is completed to standards and maintaining knowledge of hotel features, rates, and availability.

The role requires a flexible schedule with weekends and holidays, strong communication, and the ability to handle guest complaints while overseeing monthly