Front Desk Leader: Guest Experience & Operations

Hamister Group; Hazleton (Luzerne County); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Hamister Group seeks a Front Office Manager for Fairfield Inn Hazleton. Lead the front desk team to deliver exceptional guest service and ensure smooth daily operations in a bustling hotel setting.

You will oversee check-in/check-out, reservations, and guest inquiries, while supervising staff, managing PMS, and coordinating with housekeeping and maintenance to uphold brand standards.

Qualifications

• Experience in hospitality or similar industry preferred.
• Strong leadership skills and ability to manage others.
• Excellent verbal and written communication skills.
• Willingness to work days, evenings, or weekends as needed.

Responsibilities

• Oversee front desk activities including check-in/check-out, reservations, and guest inquiries.
• Supervise and motivate front office staff to deliver high-quality service.
• Manage PMS for accurate booking and billing processes.
• Coordinate with housekeeping, maintenance and other departments for smooth operations.
• Handle guest relations and resolve issues to maximize satisfaction.
• Oversee night audit procedures, financial transactions and daily reporting.

Skills

Leadership

Communication

Customer service

Hotel operations

Tools

PMS

Job description

Front Office Manager-Fairfield Inn Hazleton

Job Description

Posted Friday, July 31, 2026 at 4:00 AM

We are seeking a motivated and enthusiastic Front Office Manager to lead our front desk team. In this role, you will oversee daily operations and directly lead the front desk staff with a focus on providing exceptional customer service to ensure guest satisfaction and hospitality.

Responsibilities

• Oversee all front desk activities, including guest check-in/check-out, reservations, and guest inquiries
• Supervise and motivate front office staff to deliver outstanding customer service in accordance with brand standards
• Manage property management systems (PMS) to ensure accurate booking and billing processes
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless hotel operations
• Handle guest relations proactively, resolving issues promptly to maximize satisfaction and loyalty
• Oversee night audit procedures, financial transactions, and daily reporting to maintain accuracy and compliance
• Utilize multi-line phone system and uphold professional phone etiquette to provide excellent communication with guests and vendors
• Perform other tasks as needed

Requirements

• Previous experience within the hospitality industry or similar is preferred.
• Strong leadership skills with the ability to efficiently manage others
• Excellent verbal and written communication skills
• Demonstrated ability to oversee daily hotel operations while maintaining high standards of hospitality excellence
• Availability and flexibility to work days, evenings or weekends as needed

Join us in creating memorable experiences for our guests while leading a passionate team dedicated to hospitality excellence. This role is ideal for motivated leaders eager to make a positive impact in a busy hotel environment.