Front Desk Lead, Physical Therapy LaGrange

Surgery Partners, Inc; LaGrange (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account (HSA)

Life Insurance

PTO

401(k) with company match

Job summary

The Front Desk Lead at Surgery Partners, Inc. greets and registers patients, schedules appointments using Epic EMR, and collects payments in a fast-paced clinic.

Though the Lagrange office currently handles lower volumes, this role also checks in patients and supports Physical Therapy staff. Candidates should have a high school diploma, at least one year of admin or customer service experience in a medical setting, and strong computer skills.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1 year admin or customer service in medical setting preferred.
• Skills: Excellent verbal and written communication, proficient with computers.

Responsibilities

• Greets patients promptly and politely.
• Schedules appointments and manages the daily schedule.
• Collects co-payments and updates patient information.
• Answers phones and assists patients with appointments.
• Oversees waiting area and coordinates patient flow.
• Handles additional duties as assigned.
• Adheres to dress code and maintains professionalism.

Skills

Customer service

Multitasking

Communication

Computer skills

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

Daily Responsibilities

The Front Desk Lead is responsible for greeting, registering and scheduling patients in a prompt and helpful manner, providing excellent customer service in a fast-paced environment. Because the Lagrange office is a lower volume location at this time, this role will also check in for the Clinic's patients. The role will report to Physical Therapy as the majority of tasks assigned will be Physical Therapy focused.

Our front desk staff in the physical therapy department works in a fast-paced, very busy environment. They are often required to multi-task by answering phones, checking in patients and communicating with therapists, all while providing excellent customer service and being detailed oriented to ensure accuracy of information. We utilize Epic EMR for scheduling and checking in patients. Our staff must be excellent with computers and consistently following multi-step commands in order to appropriately check in, schedule and manage patient’s charts.

Duties Include

• Greets patients in a prompt, friendly and helpful manner


• Schedules appointments by computer, makes future appointments


• Maintains the daily schedule, dynamically filling opening due to same day cancellations


• Collects co-payments and other payments from patients


• Maintains and updates current patient information, including insurance information, being very detailed oriented


• Oversees waiting area, coordinates patient flow, reports problems


• Answers incoming phone calls to assist patients with their appointments or transfer them appropriately


• Other tasks assigned by supervisor

A Successful Candidate Will Have a Professional Demeanor, Including

• Assumes accountability and responsibility for his/her own work performance


• Maintains a consistent work schedule, being on time and without frequent absences


• Demonstrates flexibility in new situations


• Handles emergencies in a calm and competent manner


• Accepts constructive criticism and benefits from the same


• Demonstrates a willingness to perform additional tasks and gives assistance when necessary


• Performs other duties as assigned by administration


• Adheres to operating dress code; neat personal appearance


• Maintains good rapport with fellow employees and providers


• Performs his/her duties in a professional and pleasant manner


• Promotes positive customer relations for the clinic


• Maintains good rapport with patients, visitors, therapists, and vendors


• Provides excellent customer service to patients and family members at all times


• Able to multitask in a fast-paced environment


• Ability to prioritize tasks and focus on task completion


• Demonstrate an attention to detail and perform tasks accurately based on given processes and protocols

Education, Knowledge, Skills And Experience Required

• Education: High school diploma or equivalent required


• Experience: 1 year administration or customer service experience required, in a medical environment is preferred


• Skills: Excellent verbal, written, and electronic communication skills, very proficient with computers, and an ability to work in a fast-paced environment are required

Benefits

• Comprehensive health, dental, and vision insurance


• Health Savings Account with an employer contribution


• Life Insurance


• PTO


• 401(k) retirement plan with a company match


• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.