Front Desk Lead: Patient Services in Orthopedics

OrthoAtlanta; Duluth (GA); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Front-desk leadership

Fast-paced medical office setting

Patient-centered teamwork

Job summary

OrthoAtlanta in Duluth, GA is seeking a front desk professional to greet patients, check them in/out, collect payments, and support scheduling in a fast-paced orthopedic office. You will input demographics into the EMR, answer questions about appointments and insurance, and maintain organization with a patient-centric approach.

This role requires strong communication, attention to detail, and the ability to multitask while delivering compassionate service.

Qualifications

• 2+ years of experience in a medical office or clinical setting preferred.
• Strong customer service skills and a professional, patient-focused demeanor.
• Excellent organizational, multitasking, and time-management abilities.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed.
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through.
• Input and update patient demographics, insurance information, and visit details into the EMR system.
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR buckets to support clinic flow.
• Thrive in a fast-paced, people-facing role.
• Communicate clearly and compassionately with patients and staff.
• Juggle multiple responsibilities with poise and attention to detail.
• Love organizing tasks and solving front-desk challenges.
• Work independently while being a strong team player.

Skills

Customer service

Communication

Organization

EMR familiarity

Medical terminology

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

OrthoAtlanta in Duluth, GA is seeking a front desk professional to greet patients, check them in/out, collect payments, and support scheduling in a fast-paced orthopedic office. You will input demographics into the EMR, answer questions about appointments and insurance, and maintain organization with a patient-centric approach.

This role requires strong communication, attention to detail, and the ability to multitask while delivering compassionate service.