Front Desk Lead — Patient Services

OrthoAtlanta; Macon (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Front-desk leadership

Fast-paced medical office setting

Patient-centered teamwork

Job summary

OrthoAtlanta is seeking a Patient Services Representative in Macon, GA. This on-site, full-time hourly role involves welcoming patients, handling check-ins/outs, collecting payments, scheduling, and managing EMR data in a high-energy medical office.

Ideal candidates have a high school diploma and 2+ years in a medical setting, with strong customer service, organization, and communication skills. Epic EMR familiarity is a plus.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in a medical office or clinical setting preferred.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Strong customer service skills and a professional, patient-focused demeanor.
• Excellent organizational, multitasking, and time-management abilities.
• Strong verbal and written communication skills.
• High attention to detail and discretion with patient information.

Responsibilities

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
• Input and update patient demographics, insurance information, and visit details into the EMR system
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow
• Thrive in a fast-paced, people-facing role
• Communicate clearly and compassionately with patients and staff
• Juggle multiple responsibilities with poise and attention to detail
• Love organizing tasks and solving front-desk challenges
• Work independently while being a strong team player

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

OrthoAtlanta is seeking a Patient Services Representative in Macon, GA. This on-site, full-time hourly role involves welcoming patients, handling check-ins/outs, collecting payments, scheduling, and managing EMR data in a high-energy medical office.

Ideal candidates have a high school diploma and 2+ years in a medical setting, with strong customer service, organization, and communication skills. Epic EMR familiarity is a plus.