Front Desk Lead, Patient Services

OrthoAtlanta; Fayetteville (GA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Front-desk leadership

Fast-paced medical office setting

Patient-centered teamwork

Job summary

OrthoAtlanta in Fayetteville, GA is seeking a Patient Services Representative to provide frontline support in a busy orthopedic clinic. You will greet patients, manage check-in/out, and address questions about appointments, insurance, and procedures.

You will collect payments and help maintain smooth scheduling and patient flow. You will input demographics into the EMR, collaborate with staff, and uphold a high standard of service in a fast-paced, team-oriented environment.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in a medical office or clinical setting preferred.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Strong customer service skills and a professional, patient-focused demeanor.
• Excellent organizational, multitasking, and time-management abilities.
• Strong verbal and written communication skills.
• High attention to detail and discretion with patient information.

Responsibilities

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed.
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through.
• Input and update patient demographics, insurance information, and visit details into the EMR system.
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow.
• Thrive in a fast-paced, people-facing role.
• Communicate clearly and compassionately with patients and staff.
• Juggle multiple responsibilities with poise and attention to detail.
• Love organizing tasks and solving front-desk challenges.
• Work independently while being a strong team player.

Skills

Customer service

Organization

Time management

Verbal & written communication

Attention to detail

Discretion with patient information

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

OrthoAtlanta in Fayetteville, GA is seeking a Patient Services Representative to provide frontline support in a busy orthopedic clinic. You will greet patients, manage check-in/out, and address questions about appointments, insurance, and procedures.

You will collect payments and help maintain smooth scheduling and patient flow. You will input demographics into the EMR, collaborate with staff, and uphold a high standard of service in a fast-paced, team-oriented environment.