Front Office Leader — Guest Experience & Operations

Pyramid Global Hospitality; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401k with company match

Bonus programs

Job summary

Pyramid Global Hospitality in Boston is seeking a Front Office Manager to lead the front desk and guest services across a high-volume property. You will drive service excellence, engage staff, and ensure seamless arrival and departure experiences.

You will manage check-in/out, coordinate with Housekeeping and Engineering, monitor KPIs, and uphold SOPs while maintaining cost discipline. Marriott systems expertise and flexible scheduling are essential.

Qualifications

• 3+ years of front office leadership in a hotel/resort.
• Previous supervisory or management experience required.
• Strong knowledge of front desk operations and guest service standards.
• Excellent leadership and communication skills.
• Proficient with Marriott hotel systems.

Responsibilities

• Lead Front Office team and ensure guest service excellence.
• Oversee check-in/out, room assignments, and cash handling.
• Collaborate with Housekeeping, Engineering, and F&B to ensure seamless operations.
• Monitor KPIs and manage labor costs and budgets.
• Ensure adherence to SOPs and safety protocols.

Skills

Front Office Leadership

Guest Service Excellence

Team Coaching

Operations Coordination

Labor Cost Management

Tools

Marriott Hotel Systems

Job description

Pyramid Global Hospitality in Boston is seeking a Front Office Manager to lead the front desk and guest services across a high-volume property. You will drive service excellence, engage staff, and ensure seamless arrival and departure experiences.

You will manage check-in/out, coordinate with Housekeeping and Engineering, monitor KPIs, and uphold SOPs while maintaining cost discipline. Marriott systems expertise and flexible scheduling are essential.