Front Desk Lead — Guest Experience & Service

Des Moines Sheraton - Atrium Hospitality; West Des Moines (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Career Growth & Learning

Invest in Your Future

Comprehensive Health Coverage

Paid Time Off & Vacation

Perks That Fit Your Life

Purpose & Impact

Job summary

Des Moines Sheraton - Atrium Hospitality is looking for a front desk professional to oversee guest check-ins/outs and support a welcoming lobby environment in West Des Moines, IA. You will lead front desk teammates and resolve guest questions with warmth and efficiency.

Ideal candidates bring hospitality experience, strong communication, and the ability to use hotel systems confidently. This full-time role requires physical stamina and a customer-first mindset for every guest interaction.

Qualifications

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.

Responsibilities

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

Skills

Customer service

Leadership

Communication

Hotel systems

Physical stamina

Education

High school diploma or equivalent

Tools

Hotel systems software

Job description

Des Moines Sheraton - Atrium Hospitality is looking for a front desk professional to oversee guest check-ins/outs and support a welcoming lobby environment in West Des Moines, IA. You will lead front desk teammates and resolve guest questions with warmth and efficiency.

Ideal candidates bring hospitality experience, strong communication, and the ability to use hotel systems confidently. This full-time role requires physical stamina and a customer-first mindset for every guest interaction.