Hotel Front Desk: Guest Experience Specialist

Atrium Hospitality; Des Moines (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Health coverage

Paid time off

Employee discounts

DailyPay

Job summary

Atrium Hospitality in Des Moines is seeking a Front Desk Associate for the Des Moines Sheraton. You will manage guest check-ins/outs, provide warm, efficient service, and assist teammates to ensure a smooth front desk experience.

Join a team that values service, teamwork, and growth. The role emphasizes reliability, hospitality, and the ability to handle guest issues with poise, while supporting daily tasks and lobby readiness.

Qualifications

• Customer service experience and people skills.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and efficiency.
• Support and train new front desk team members—the friendly coach they’ll thank later.

Skills

Customer service

Hospitality

Communication

Education

High school diploma

Tools

Hotel systems

Job description

Atrium Hospitality in Des Moines is seeking a Front Desk Associate for the Des Moines Sheraton. You will manage guest check-ins/outs, provide warm, efficient service, and assist teammates to ensure a smooth front desk experience.

Join a team that values service, teamwork, and growth. The role emphasizes reliability, hospitality, and the ability to handle guest issues with poise, while supporting daily tasks and lobby readiness.