Front Desk Leader: Guest Experience & Training

Atrium Hospitality; Allen (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Career growth & internal promotions

401(k) plan with company match

Health coverage

Paid time off & vacations

DailyPay and discounts

Community service programs

Job summary

Atrium Courtyard in Allen, TX is seeking a full-time Front Desk Associate to oversee front desk operations, manage guest check-ins and check-outs with warmth, and train new team members to uphold service standards in a busy hotel.

We offer growth opportunities, a 401(k) plan with company match, comprehensive health coverage, paid time off, DailyPay, tuition reimbursement, and exclusive discounts. Atrium Hospitality emphasizes Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.

Qualifications

• Customer service experience and people skills
• Hospitality or leadership experience preferred
• High school diploma or equivalent
• Tech-savvy with hotel systems
• Able to lift 50 lbs and stay on your feet

Responsibilities

• Oversee front desk operations and act as go-to problem solver for guests and teammates
• Handle guest check-ins and check-outs with warmth and accuracy
• Support and train new front desk team members
• Resolve guest issues quickly and professionally
• Manage daily tasks like event sheets, business center support, and lobby upkeep

Skills

Customer service

Hospitality experience

Leadership (preferred)

Tech savviness

Physical stamina

Education

High school diploma or equivalent

Job description

Atrium Courtyard in Allen, TX is seeking a full-time Front Desk Associate to oversee front desk operations, manage guest check-ins and check-outs with warmth, and train new team members to uphold service standards in a busy hotel.

We offer growth opportunities, a 401(k) plan with company match, comprehensive health coverage, paid time off, DailyPay, tuition reimbursement, and exclusive discounts. Atrium Hospitality emphasizes Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.