Patient Services Representative

OrthoAtlanta, LLC; Covington (GA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Front-desk leadership

fast-paced medical office setting

patient-centered teamwork

Job summary

OrthoAtlanta, LLC is seeking a Patient Services Representative to support a fast-paced orthopedic clinic in Covington, GA. You will greet patients, collect payments, schedule appointments, and manage EMR data with accuracy while maintaining a compassionate, patient-focused demeanor.

The role requires 2+ years in a medical office, familiarity with medical terminology, and strong communication skills in a team-driven environment.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in a medical office or clinical setting preferred.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Strong customer service skills and a professional, patient-focused demeanor.
• Excellent organizational, multitasking, and time-management abilities.
• Strong verbal and written communication skills.
• High attention to detail and discretion with patient information.

Responsibilities

• Greet patients, check them in and out, and answer questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and outstanding balances while explaining policies as needed.
• Schedule new and follow-up appointments and manage incoming calls for timely communication.
• Input/update patient demographics, insurance details, and visit information in the EMR system.
• Open/close front office, maintain a clean waiting area, and manage EMR buckets to support clinic flow.
• Collaborate with team, communicate clearly and compassionately, and manage multiple tasks efficiently.

Skills

Customer service

Communication

Time management

Multitasking

EMR familiarity

Education

High School Diploma

Tools

Epic EMR

Job description

Locations: Covington, GA
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork

About OrthoAtlanta

Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will have a significant impact.

What You'll Do

As a Patient Services Representative at OrthoAtlanta, you’ll:

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
• Input and update patient demographics, insurance information, and visit details into the EMR system
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow
• Thrive in a fast-paced, people-facing role
• Communicate clearly and compassionately with patients and staff
• Juggle multiple responsibilities with poise and attention to detail
• Love organizing tasks and solving front-desk challenges
• Work independently while being a strong team player

What You’ll Need

• High School Diploma or equivalent
• 2+ years of experience in a medical office or clinical setting preferred
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Strong customer service skills and a professional, patient-focused demeanor
• Excellent organizational, multitasking, and time-management abilities
• Strong verbal and written communication skills
• High attention to detail and discretion with patient information

Why OrthoAtlanta?

• Work with a collaborative clinical team in a respected practice
• Opportunity to grow within a dynamic healthcare setting
• Make a meaningful impact on patient experience every day