Front Desk Lead - Elevate Guest Experience & Team Training

Aimbridge-Hospitality; Tucson (AZ); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Wyndham Westward Look Grand Resort & Spa in Tucson, AZ, seeks a Front Desk Lead to supervise front desk operations, train agents, and ensure exceptional guest service. You will greet guests, register arrivals, handle reservations, and balance guest accounts while maintaining brand standards and a courteous, professional demeanor.

The role emphasizes leadership in a high-volume hotel setting, delivering efficient service and smooth check-ins/check-outs while supporting team collaboration and

Qualifications

• High School diploma or equivalent required with College course work in related field preferred
• Experience in a hotel or related field preferred, especially leadership
• Must convey information clearly and work under pressure

Responsibilities

• Greet and register guests and handle reservations
• Train Front Desk Agents and assist with onboarding
• Provide outstanding guest service before arrival and during stay
• Balance and manage guest accounts at check-out
• Maintain front desk operations, phone switchboard and communications with other departments

Skills

Leadership experience

Customer service

Attention to detail

Communication

Problem solving

Multitasking

Financial literacy

Education

High School diploma

College coursework in related field

Job description

Wyndham Westward Look Grand Resort & Spa in Tucson, AZ, seeks a Front Desk Lead to supervise front desk operations, train agents, and ensure exceptional guest service. You will greet guests, register arrivals, handle reservations, and balance guest accounts while maintaining brand standards and a courteous, professional demeanor.

The role emphasizes leadership in a high-volume hotel setting, delivering efficient service and smooth check-ins/check-outs while supporting team collaboration and