Front Desk Lead - Elevate Guest Experience & Growth

Chateau on the Lake - Atrium Hospitality; Branson (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Career growth

401(k) plan

Health coverage

Paid time off

Wellness programs

Tuition reimbursement

Brand discounts

Community service

Job summary

Chateau on the Lake in Branson, MO is hiring for a Front Desk Associate. You will oversee front desk operations, assist guests with check-ins/outs, and coach new teammates to deliver warm, efficient service. The role requires strong customer service skills and hospitality experience.

We offer opportunities for growth, competitive benefits, and a supportive team culture focused on guest satisfaction and everyday excellence at the lakefront property.

Qualifications

• Customer service experience required.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent.
• Tech-savvy with hotel systems.
• Ability to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and act as go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Train and support new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with event sheets, business center support, and lobby upkeep.

Skills

Customer service

Hospitality experience

Leadership

Tech-savvy

Lift 50 lbs

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Chateau on the Lake in Branson, MO is hiring for a Front Desk Associate. You will oversee front desk operations, assist guests with check-ins/outs, and coach new teammates to deliver warm, efficient service. The role requires strong customer service skills and hospitality experience.

We offer opportunities for growth, competitive benefits, and a supportive team culture focused on guest satisfaction and everyday excellence at the lakefront property.