Front Desk Leader – Guest Experience & Growth

Atrium Hospitality; Branson (MO); On-site; USD 45,847,000 - 55,545,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Paid Time Off

DailyPay

Tuition reimbursement

Discounts on hotel brands and services

Wellness programs

Job summary

Atrium Hospitality is hiring for a full‑time front desk role at Chateau on the Lake in Branson, MO. You will oversee front desk operations, manage check-ins/outs with warmth, and train new team members to ensure guest satisfaction.

The position emphasizes hospitality leadership and hands-on guest service. Ideal candidates bring customer service experience, familiarity with hotel systems, and the stamina to stay on your feet while supporting a busy front desk.

Qualifications

• Customer service experience required.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent required.
• Tech savvy enough to use hotel systems confidently.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Help manage daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership

Tech-savvy

Physical stamina

Education

High school diploma or equivalent

Job description

Atrium Hospitality is hiring for a full‑time front desk role at Chateau on the Lake in Branson, MO. You will oversee front desk operations, manage check-ins/outs with warmth, and train new team members to ensure guest satisfaction.

The position emphasizes hospitality leadership and hands-on guest service. Ideal candidates bring customer service experience, familiarity with hotel systems, and the stamina to stay on your feet while supporting a busy front desk.