Guest Experience Lead, Hotel Front Desk

Capitol Plaza Hotel; Branson (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Career growth & learning

401(k) plan with company match

Comprehensive health coverage (medical

Paid time off & vacation

Brand and employee discounts

DailyPay

Tuition reimbursement

Volunteer/community service programs

Job summary

Atrium SPIRIT is hiring at Chateau on the Lake in Branson, MO for a full-time front desk role. You will oversee daily front desk operations, welcome guests, and ensure smooth check-ins and check-outs with a friendly, professional approach.

You will train new team members, resolve issues promptly, and help with event sheets and lobby readiness. Noted qualifications include customer service experience and knowledge of hotel systems.

Qualifications

• Customer service experience is required.
• Hospitality or leadership experience is preferred.
• High school diploma or equivalent.
• Tech-savvy with hotel systems.
• Able to lift up to 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.

Skills

Customer service

Leadership

Hospitality

Tech-savvy

Lifting up to 50 lbs

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Atrium SPIRIT is hiring at Chateau on the Lake in Branson, MO for a full-time front desk role. You will oversee daily front desk operations, welcome guests, and ensure smooth check-ins and check-outs with a friendly, professional approach.

You will train new team members, resolve issues promptly, and help with event sheets and lobby readiness. Noted qualifications include customer service experience and knowledge of hotel systems.