Front Desk Lead - Death Valley Resort (On-site RV)

Destination Death Valley LLC; California; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

On-site RV space (optional)

Employee Dining Room (EDR)

Retail Discounts

Job summary

Destination Death Valley LLC’s Stovepipe Wells is seeking a Front Desk Lead to support the Lodging Manager in creating a welcoming front desk environment and to oversee night audit procedures at Death Valley National Park.

You will handle phone calls, reservations, guest inquiries, and scheduling while staying informed about local attractions, weather, road conditions, and events. The role requires weekend and holiday availability and a professional, safety-minded approach.

Qualifications

• Understand and follow all ESQ procedures that relate to your job duties.
• Work with a 'safety-first' attitude.
• Minimize your impact on the environment when at work and living onsite.
• Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
• Team members will be trained in the proper use and care of assigned PPE.
• It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Responsibilities

• The Front Desk Lead will assist the Lodging Manager in ensuring a welcoming, friendly environment at the Front Desk for all guests and team members
• Oversee Night Audit procedures
• Answer phones, handle reservations and respond to guest inquiries
• Resolve any issues related to Lodging in the absence of the Lodging Manager
• Assist Lodging Manager with team member scheduling
• Be familiar with local points of interest and the location of services in and around Death Valley National Park that might be requested by guests such as eateries, sundries, refreshments, tourist attractions and local events
• Ensure current information regarding weather, road conditions, night sky viewing, etc. is posted daily
• Be observant for activities requiring immediate attention, notify the MOD as problems arise
• Documents team member issues and manage accordingly based on policy and procedure
• Promotes overall enjoyable team member experience by implementing positivity and fun in daily operations
• Ensure Front Desk team is following all check list and other procedures as directed by the Lodging Manager
• Learn and demonstrate ISO/ESQ program, environmental, safety and quality roles, responsibilities and program requirements
• Maintain a flexible schedule and provide coverage support as needed, in coordination with management, to ensure operational continuity.
• Due to the nature of our business, this role requires availability to work weekends and holidays as business needs dictate.
• This position may require standing for extended periods and the ability to perform the essential functions of the job, with or without reasonable accommodations.

Job description

Destination Death Valley LLC’s Stovepipe Wells is seeking a Front Desk Lead to support the Lodging Manager in creating a welcoming front desk environment and to oversee night audit procedures at Death Valley National Park.

You will handle phone calls, reservations, guest inquiries, and scheduling while staying informed about local attractions, weather, road conditions, and events. The role requires weekend and holiday availability and a professional, safety-minded approach.