Guest Experience Lead, Front Desk — Stovepipe Wells

Powdr Corp.; California; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

On-site RV space

Employee Dining Room (EDR)

Retail discounts

Job summary

Powdr Corp.’s Stovepipe Wells in Death Valley National Park is hiring a Front Desk Lead responsible for guest check-in, maintaining a welcoming environment, and supporting the Lodging Manager with nightly operations.

This full-time, year-round role requires weekend/holiday availability, handling reservations, answering phones, and guiding team members to deliver exceptional service while upholding ESQ safety standards and environmental commitments.

Responsibilities

• Oversee Night Audit procedures
• Answer phones, handle reservations and respond to guest inquiries
• Resolve lodging issues in absence of Lodging Manager
• Assist Lodging Manager with team member scheduling
• Be familiar with local points of interest and services for guests
• Ensure current information regarding weather, road conditions posted daily
• Be observant for issues, notify MOD as problems arise
• Document team member issues and manage accordingly
• Promote positive team member experience with positivity and fun
• Ensure Front Desk checklists and procedures followed by team
• Learn and demonstrate ESQ program, safety and quality requirements
• Maintain flexible schedule and provide coverage as needed with management

Job description

Powdr Corp.’s Stovepipe Wells in Death Valley National Park is hiring a Front Desk Lead responsible for guest check-in, maintaining a welcoming environment, and supporting the Lodging Manager with nightly operations.

This full-time, year-round role requires weekend/holiday availability, handling reservations, answering phones, and guiding team members to deliver exceptional service while upholding ESQ safety standards and environmental commitments.