Overnight Guest Services Lead & Auditor

NEG282 LLC; California; On-site; USD 35,000 - 50,000; Full time

Job summary

A hospitality provider is seeking an overnight front desk staff member to oversee shift audits and provide exceptional customer service at their location in Death Valley, California. Responsibilities include auditing nightly reports, managing cash transactions, and assisting guests with check in and reservations. Candidates should have a high school diploma, three years of front desk experience, and strong interpersonal skills. This role welcomes high energy and professional demeanor in a beautiful natural setting.

Qualifications

• Minimum 3 years front desk/room registration experience required.
• Ability to work overnight independently.
• College degree preferred.

Responsibilities

• Audit shift closing for front office staff.
• Produce cash transaction reports.
• Assist with guest check in/out.

Skills

Strong communication skills

Interpersonal skills

Advanced computer skills

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Room Master system

Job description

Death Valley Lodging Company (NEG282, LLC) is located in the heart of Death Valley National Park. We're just minutes away from the Mesquite Sand Dunes that are so spectacular when enjoyed under our internationally acclaimed night skies.

Summary of Position:

Performing close of day scenarios for the Front Office while performing overnight front desk services.

Responsibilities:

• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary of each shift.
• Produce accurate and timely reports and correctly handle all cash transactions.
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
• Balance and audit for accurate room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue, assisting the preparation of all reports relevant to daily revenues.
• Balance, audit for accuracy and transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as Manager on Duty during overnight hours.
• Perform all Front Desk Attendant functions as required including but not limited to; assist in room reservations, guest check in/out, answering hotel phone calls, and notifying guests of messages.
• Provides for a safe work environment by following all safety and security programs

Position Requirements:

• This is an overnight position; employee must be able to work independently
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend and holiday shifts
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Advanced computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience:

Education: High school diploma or equivalent required. College degree preferred

Experience: Minimum 3 (three) years front desk/room registration experience required

Two years Night Auditor/Relief Night Auditor preferred National Park/Resort experience preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.