Front Desk Lead

Destination Death Valley LLC; California; Sur place; USD 30 000 - 32 000; Plein temps

Avantages offerts par ce poste

On-site RV space (optional)

Employee Dining Room (EDR)

Retail Discounts

Résumé du poste

Destination Death Valley LLC’s Stovepipe Wells is seeking a Front Desk Lead to support the Lodging Manager in creating a welcoming front desk environment and to oversee night audit procedures at Death Valley National Park.

You will handle phone calls, reservations, guest inquiries, and scheduling while staying informed about local attractions, weather, road conditions, and events. The role requires weekend and holiday availability and a professional, safety-minded approach.

Qualifications

• Understand and follow all ESQ procedures that relate to your job duties.
• Work with a 'safety-first' attitude.
• Minimize your impact on the environment when at work and living onsite.
• Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
• Team members will be trained in the proper use and care of assigned PPE.
• It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Responsabilités

• The Front Desk Lead will assist the Lodging Manager in ensuring a welcoming, friendly environment at the Front Desk for all guests and team members
• Oversee Night Audit procedures
• Answer phones, handle reservations and respond to guest inquiries
• Resolve any issues related to Lodging in the absence of the Lodging Manager
• Assist Lodging Manager with team member scheduling
• Be familiar with local points of interest and the location of services in and around Death Valley National Park that might be requested by guests such as eateries, sundries, refreshments, tourist attractions and local events
• Ensure current information regarding weather, road conditions, night sky viewing, etc. is posted daily
• Be observant for activities requiring immediate attention, notify the MOD as problems arise
• Documents team member issues and manage accordingly based on policy and procedure
• Promotes overall enjoyable team member experience by implementing positivity and fun in daily operations
• Ensure Front Desk team is following all check list and other procedures as directed by the Lodging Manager
• Learn and demonstrate ISO/ESQ program, environmental, safety and quality roles, responsibilities and program requirements
• Maintain a flexible schedule and provide coverage support as needed, in coordination with management, to ensure operational continuity.
• Due to the nature of our business, this role requires availability to work weekends and holidays as business needs dictate.
• This position may require standing for extended periods and the ability to perform the essential functions of the job, with or without reasonable accommodations.

Description du poste

Stovepipe Wells in Death Valley National Park - Journey Beyond the Ordinary. Stovepipe Wells has an 80-room hotel, restaurant, bar, pool, gas station, general store, and gift shop. Stovepipe is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Death Valley National Park. POWDR operates Stovepipe Wells under a long-term concession contract with the National Park Service.

Historic Stovepipe Wells Village has an 83-room hotel, 14 full hook-up RV sites, restaurant, saloon, pool, gas station, and general store. Stovepipe Wells Village is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Death Valley National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Substantial renewable energy projects and energy efficiency upgrades will also be completed. POWDR operates Stovepipe Wells under a long-term concession contract with the National Park Service.

Position: Front Desk Lead

Location: Stovepipe Wells, CA. Inside Death Valley National Park.

Job Status: Full Time, Year-Round

Essential Duties and Responsibilities

• The Front Desk Lead will assist the Lodging Manager in ensuring a welcoming, friendly environment at the Front Desk for all guests and team members
• Oversee Night Audit procedures
• Answer phones, handle reservations and respond to guest inquiries
• Resolve any issues related to Lodging in the absence of the Lodging Manager
• Assist Lodging Manager with team member scheduling
• Be familiar with local points of interest and the location of services in and around Death Valley National Park that might be requested by guests such as eateries, sundries, refreshments, tourist attractions and local events
• Ensure current information regarding weather, road conditions, night sky viewing, etc. is posted daily
• Be observant for activities requiring immediate attention, notify the MOD as problems arise
• Documents team member issues and manage accordingly based on policy and procedure
• Promotes overall enjoyable team member experience by implementing positivity and fun in daily operations
• Ensure Front Desk team is following all check list and other procedures as directed by the Lodging Manager
• Learn and demonstrate ISO/ESQ program, environmental, safety and quality roles, responsibilities and program requirements
• Maintain a flexible schedule and provide coverage support as needed, in coordination with management, to ensure operational continuity.
• Due to the nature of our business, this role requires availability to work weekends and holidays as business needs dictate.
• This position may require standing for extended periods and the ability to perform the essential functions of the job, with or without reasonable accommodations.

What's in it for you?

• Proposed wages of $22.00 - $23.00 per hour, depending on experience.
• Optional on - site RV space available at no cost.
• Employee Dining Room (EDR) available at no cost to staff during designated meal periods for breakfast, lunch, and dinner.
• Retail Discounts on Apparel.

ESQ and Play Forever Responsibilities and Requirements

• Understand and follow all ESQ procedures that relate to your job duties.
• Work with a "safety-first" attitude.
• Minimize your impact on the environment when at work and living onsite.
• Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
• Team members will be trained in the proper use and care of assigned PPE.
• It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

POWDR and Destination Death Valley - Stovepipe Wells is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. POWDR's awesome places include Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon; Snowbird in Utah; and SilverStar Mountain Resort in British Columbia, Canada. POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, and Snowbird in Utah. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long-term concessions contract with the National Park Service.

Its Woodward brand empowers and inspires the next generation of action sports enthusiasts through summer camps, mountain experiences, and mountain centers, incorporating dynamic programming and innovative environments at Woodward Park City in Utah, Woodward PA in Pennsylvania, Woodward Copper in Colorado, Woodward Tahoe in California. POWDR is headquartered in Park City, UT. For more information, please visit our website.