Community Admin/Front Desk Lead

FirstService Residential; Lakewood Township (NJ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health plans

Dental plan

Vision plan

401(k) with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Lead/Community Administrator in New Jersey to support the daily operations of the Community Association. You will greet residents, handle inquiries, and assist with administrative tasks at the front desk.

Responsibilities include logging work requests, updating the work order log, and coordinating with management and vendors. This role requires strong organizational skills and discretion with confidential information.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong critical thinking and problem-solving abilities.
• Ability to handle sensitive and confidential information.
• Proficiency with Microsoft Office, Outlook and Windows.

Responsibilities

• Assist with front desk operations and community administration.
• Greet residents and address day-to-day concerns.
• Log and track work requests in Connect and manage work orders.
• Coordinate with management and vendors as needed.
• Maintain accurate records and communications.
• Uphold company policies and procedures.

Skills

Critical thinking

Problem solving

Judgment & decision making

Confidential information handling

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Outlook

Windows

Job description

Description

Job Overview: As a Front Desk Lead/Community Administration, you'll be responsible for assisting with the management and administration of the day-to-day operations of the Community Association business. Handle customer service functions at the front desk. Greeting residents with day to day concerns and customer service issues.

Your Responsibilities

• Regular attendance and punctuality are essential functions for the role
• Assure that the policies, resolutions and other acts of the Board are carried out
• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Have general knowledge and understanding of building systems and components
• Follow all policies and procedures of the Company
• Work closely with Management to learn all responsibilities of site operations
• Such other duties and responsibilities as may reasonably be directed and required
• Log work requests in Connect and generate work orders for maintenance staff and/or contractors
• Update work order log with notes and action taken by vendors.
• Close open work orders in system when complete by vendor. Work order is not considered complete unless the vendor has signed original work order and returned to office.
• Provide Community Manager with work order log for inclusion in Board package.

Skills & Qualifications

• Bachelor’s degree or equivalent work experience
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Physical Requirements / Working Environment

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$17.00 - $20.00 per hour