FRONT DESK LEAD

Explorus; South Lake Tahoe (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401K plan for seasonal and year-round

Paid sick time/PTO

Medical, Vision, Dental

Employee parking on site

Discounts on hotel rooms

Employee assistance program

Transfer opportunities within ExplorUS

Job summary

Camp Richardson Hospitality LLC is seeking a Front Desk/Lodging Coordinator to support the Lodging Manager in delivering exceptional guest services at South Lake Tahoe. You will oversee front desk operations, room revenue, and employee services, coaching staff to ensure professional conduct and service standards.

The role requires coordinating training programs, managing employee housing readiness, and liaising with housekeeping, laundry and registration to ensure smooth daily operations.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in Hospitality or related field preferred.
• 2+ years front desk/guest services/hospitality experience preferred.
• Ability to work varied day/night/weekend/holiday shifts.

Responsibilities

• Assist Lodging Manager with recruiting, interviewing, hiring and training Front Desk and Public Areas staff.
• Provide supervision and staff development programs for lodging staff.
• Plan and coordinate events and guest-room improvement projects as requested by GM.
• Coordinate monthly employee events to enhance team relations and work environment.
• Ensure new hires have clean employee housing and inspect units for health and safety.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Rooms management systems

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Rooms Management Systems

Job description

Camp Richardson Hospitality LLC offers employees the opportunity to work in an iconic location on the shores of beautiful South Lake Tahoe. This historic resort is more than a workplace; it's a community and that's what we're all about. We hope that you'll join us in creating a treasured and unforgettable work experience while enhancing your skills and growing in the direction of your dreams.

Hourly Wage: $20

Summary Of Position

Assist the Lodging Manager to effectively manage the activities of the Front Desk (Guest Services), Room Revenue, Public Areas Departments and Employee Services to ensure an extraordinary experience for all guests and visitors. This includes effective coaching and mentoring of staff providing appropriate training that addresses professional conduct, service standards and adherence to company policies and procedures

Responsibilities

• Responsible for assisting the Lodging Manager with the recruiting, interviewing, hiring and training of all Guest Services staff including Front Desk and Public Areas staff to ensure safe and efficient operations per the Company’s guidelines
• Assist the Lodging Manager in providing effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building
• Design, plan and coordinate special projects/events to improve and enhance guest services, per the GM’s request, and assist with guest room improvements related to aesthetics as requested.
• Design, plan and coordinate special events and programs for employees on a consistent basis, at least monthly, that enhance team member relations to ensure a positive and productive work environment
• Coordinate and oversee processes to ensure new hires have clean employee housing units (if applicable) by facilitating effective communications with hiring managers. Personally inspect employee rooms prior to new hire arrivals to ensure health and safety standards are met.
• Assist Lodging Manager to ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis
• Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests
• Point of contact for Park Cultural Protection Programs
• Coordinate training programs for lodging team including online training for front and back of house operations and compile reports for management on utilization of training tools
• Effectively communicate with other departments regarding employee & guest room availability, maintenance concerns and other requests related to employee & guest rooms management
• Understand company ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties as identified per Duties Checklist.

Position Requirements

• Possess positive and professional communication skills, both written and verbal
• Be a proactive and inclusive problem-solver
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong computer Skills- Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
• Majority of shift will be spent on feet (up to 8 hours per day) in a fast-paced environment, in close proximity to other people
• Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally with frequent bending, twisting and squatting required.

Education and Experience

Education: High School Diploma or equivalent required.

Bachelor’s degree in Hospitality or Sales and Marketing related fields preferred

Experience: 2 (two) years front desk/room registration/hospitality experience preferred

2 (two) Years Supervisory Or Management Experience Preferred

National Park and/or Resort experience preferred

Company Benefits

• 401K plan for seasonal and year-round employees, with company matching after 1 year
• 56 hours of paid sick time which can also be used as PTO
• Medical, Vision, Dental, Pet Insurance for year-round employees
• Employee parking on site
• Competitive pay rates
• Employee Assistance Program
• Returning seasonal job offers
• 50% discount off hotel rooms & camp site (based on occupancy and GM approval)
• 50% discount off retail merchandise (including jewelry)
• 25% off Deli & Convenience
• 50% off meals for a family of four for a special occasion (excludes alcoholic beverages)
• Site 50% discounted meals while on the clock
• Working for ExplorUS which allows ability to transfer to other locations throughout the US

Our Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.